Jason
Baltimore,#2Author of original report
Sat, November 04, 2006
Yes, Ronald - we accepted your solution after days of angry phone calls and much frustration. You obviously didn't want to help us until we fought about it. The only reason you offered us more than $50 was because we threatened to get a lawyer involved. Your customer service is absoultely horrendous and we will never do business with your company again. Jason
Alan
Minneapolis,#3Consumer Comment
Sat, November 04, 2006
Listen Ronald Roby, The only reason you responded is because of this website. Your company is all over here and people who visit this site know your company sucks. We already read this one case where the guys not only did not show up on the scheduled day, but installed the wrong floor, this is not a tight ship you are operating and it clearly shows.
Ronald
Chicago,#4UPDATE Employee
Fri, November 03, 2006
Dear Valued Customers, Thank you for your postings on ripoffreport.com. As one of the members from the Office of the President of Empire's Customer Issue Resolution Center, it is my job to make sure that we achieve complete customer satisfaction. I was truly disappointed to see that you have been dissatisfied with your recent dealings with our company. We were able to look into this important matter further and contact you because of your postings. We have resolved your concerns with an offer that you have accepted. We are committed to providing quality customer service. We maintain a customer service telephone number specifically to work with our customers to address their concerns in a prompt and professional manner. Please call us toll-free at 888-588-2300. Sincerely, Empire Today, LLC Ronald Roby - Northlake, Illinois U.S.A.