- Report: #213787
Complaint Review: Empire Today - Hanover Maryland
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Author Confirmed
Why?
Empire Today
7447 New Ridge Road Hanover, 21076 Maryland, U.S.A.
Phone:
800-588-2300
Web:
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Empire Today, LLC Unresponsive, Unresponsible, and horrendous Ripoff Hanover Maryland
I have had so many problems with Empire Today that I don't know where to begin. Oh, wait, yes I do...they suck! I hired Empire to lay a laminate floor in my kitchen. The sales rep was here on Wednesday evening, and we requested a friday installation. When the installers show up, the tell me they don't have enough material to finish the job. They do what they can on Friday, and I schedule for them to come back out early Sunday morning so I don't miss anymore work. Well, they completely didn't even show up on Sunday. So here it is Monday, after spending at least 3 hours on the phone, they are finally here finishing the work they were supposed to have finished in one day. And the kicker of it all? They are installing the WRONG flooring! Thankfully, what they are installing was my 2nd choice, but still...what a total lack of customer service!!! If you want flooring done, please, please, please, save yourself the headache and hire anybody BUT Empire Today!!!!
(Oh, and the total compensation they are offering me so far is a whopping $100 off. Yippee!!! That barely makes up for half of my missed work!)
Jason
Baltimore, Maryland
U.S.A.
(Oh, and the total compensation they are offering me so far is a whopping $100 off. Yippee!!! That barely makes up for half of my missed work!)
Jason
Baltimore, Maryland
U.S.A.
3 Updates & Rebuttals
Jason
Baltimore,Maryland,
U.S.A.
It was a fight
#2Author of original report
Sat, November 04, 2006
Yes, Ronald - we accepted your solution after days of angry phone calls and much frustration. You obviously didn't want to help us until we fought about it. The only reason you offered us more than $50 was because we threatened to get a lawyer involved. Your customer service is absoultely horrendous and we will never do business with your company again. Jason
Alan
Minneapolis,Minnesota,
U.S.A.
Words out
#3Consumer Comment
Sat, November 04, 2006
Listen Ronald Roby, The only reason you responded is because of this website. Your company is all over here and people who visit this site know your company sucks. We already read this one case where the guys not only did not show up on the scheduled day, but installed the wrong floor, this is not a tight ship you are operating and it clearly shows.
Ronald
Chicago,Illinois,
U.S.A.
Dear Valued Customer
#4UPDATE Employee
Fri, November 03, 2006
Dear Valued Customers, Thank you for your postings on ripoffreport.com. As one of the members from the Office of the President of Empire's Customer Issue Resolution Center, it is my job to make sure that we achieve complete customer satisfaction. I was truly disappointed to see that you have been dissatisfied with your recent dealings with our company. We were able to look into this important matter further and contact you because of your postings. We have resolved your concerns with an offer that you have accepted. We are committed to providing quality customer service. We maintain a customer service telephone number specifically to work with our customers to address their concerns in a prompt and professional manner. Please call us toll-free at 888-588-2300. Sincerely, Empire Today, LLC Ronald Roby - Northlake, Illinois U.S.A.
