Randall
Bethany,#2Consumer Comment
Thu, December 07, 2006
Did anyone notice that the generic response from Empire Today has the wrong word used? They state that the reports were posted "unanimously" and I believe that they wanted to say "anonymously". Just an observation.
Dj
Clermont,#3Author of original report
Sun, June 25, 2006
Helen you replied stating how concerned you are about my letter and you don't like unhappy customers but I have already talked to you and you told me it was our problem and you would not apply a discount for installing the floor with a huge low spot. Your saleman Barsi had offered to come and look at it twice and no showed and I also sent him a certified letter and I have heard nothing. All you care about is taking people's money and not satisfaction. It all makes sense now why you needed the money in advance. EMPIRE TODAY IS A HUGE RIP OFF Contact me if you truly want to have a happy customer. Trust me I won't hold my breath.
Sinatra
Northlake,#4UPDATE Employee
Tue, May 30, 2006
Dear Valued Customer, Thank you for your postings on www.ripoffreport.com. As the advocate of Empire's Customer Issue Resolution Center, it is my job to make sure that we achieve complete customer satisfaction. I was truly disappointed to see that you have been dissatisfied with your recent dealings with our company. Please understand that I was unable to look into this important matter further or contact you because your postings were done unanimously. I am sure that we can resolve your concerns, as we are committed to providing quality customer service. We maintain a customer service telephone number specifically to work with our customers to address their concerns in a prompt and professional manner. Please call us toll-free at or 800-588-2300. Sincerely, Helen B. Resolutions Specialist Empire Today, LLC
Dj
Clermont,#5Author of original report
Wed, March 22, 2006
I filed this report today 3/22 and actually heard from a Helen Brown but nothing has changed......all we wanted was a discount on the laminate they installed because of the huge low spot that we tried to get fixed the day after they installed it but they did not fix. She kept saying the installer did the best they could of fixing the low spot but it's our responsiblity to have the floor evened out. Again we were never told this at the time of installation, it's hard to get something fixed that we don't know about. Our salesman told us how they level out the entire floor before installing!!! But then our saleman told us a lot of things that are not true about Empire Today. We wanted it fixed the day after they installed it......it's now been 1 month. Our saleman said he was giving us this great deal on our floor and the only way he could give us the price if we promised to give him 2 referrals. At the time, that sounded ok, even though we thought their price was high, but we thought since we were dealing with a high quality company and floor, that was ok. HA....I would never ever recommend this company to anyone!!!!!! They have offered to reinstall the floor as long as we pay someone to level the floor, so that means coming out and tearing up the existing floor and we hire an outside contractor to fix it. We cannot take off more time from our jobs for our floor and if we have any kind of service that we have had in the past from Empire Today we may be off for weeks. The one thing that would have made us happy was an adjustment to our bill and we would live with the floor. They refuse to make the adjustment. We will never use or recommend this company again!!!! Some people may think they have offered to fix the floor, but really they haven't offered that, they have only offered to reinstall it after we get the spot fixed, which all we wanted is the opportunity to get it fixed when they were installing it. We just don't have the vacation time to take off again for our floor????? Again, we will never recommned this company to anyone and we'll tell everyone how very unhappy that we are Empire Today!!!