Ronald
Chicago,#2UPDATE Employee
Thu, May 17, 2007
We have spoke to Mrs. ****, apologized to her for the inconveneince and discussed some options with her to bring closure to this matter. Through the office of the Attorney General we offered to reinstall with a accommodation. Ms. **** wanted a higher discount than offered. We gave her another offer off in lieu of service OR reinstall and give the first option of an accommodation. Ms. **** said she would discuss with husband and have him call me back.
Ronald
Chicago,#3UPDATE Employee
Thu, May 17, 2007
We have spoke to Mrs. ****, apologized to her for the inconveneince and discussed some options with her to bring closure to this matter. Through the office of the Attorney General we offered to reinstall with a accommodation. Ms. **** wanted a higher discount than offered. We gave her another offer off in lieu of service OR reinstall and give the first option of an accommodation. Ms. **** said she would discuss with husband and have him call us back.
Ronald
Chicago,#4UPDATE Employee
Thu, May 17, 2007
We have spoke to Mrs. ****, apologized to her for the inconveneince and discussed some options with her to bring closure to this matter. Through the office of the Attorney General we offered to reinstall with a accommodation. Ms. **** wanted a higher discount than offered. We gave her another offer off in lieu of service OR reinstall and give the first option of an accommodation. Ms. **** said she would discuss with husband and have him call us back.
Ronald
Chicago,#5UPDATE Employee
Thu, May 17, 2007
We have spoke to Mrs. ****, apologized to her for the inconveneince and discussed some options with her to bring closure to this matter. Through the office of the Attorney General we offered to reinstall with a accommodation. Ms. **** wanted a higher discount than offered. We gave her another offer off in lieu of service OR reinstall and give the first option of an accommodation. Ms. **** said she would discuss with husband and have him call us back.
Ronald
Chicago,#6UPDATE Employee
Thu, May 17, 2007
We have spoke to Mrs. ****, apologized to her for the inconveneince and discussed some options with her to bring closure to this matter. Through the office of the Attorney General we offered to reinstall with a accommodation. Ms. **** wanted a higher discount than offered. We gave her another offer off in lieu of service OR reinstall and give the first option of an accommodation. Ms. **** said she would discuss with husband and have him call us back.
Ronald
Chicago,#7UPDATE Employee
Thu, May 17, 2007
Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer's experience. We have reviewed your posting and are currently researching this matter. We were not able to get any of your information through our systems. We want to help you to bring closure to your complaint and make this unfortunate circumstance completed to your satisfaction. Please give us a call and ask to speak to one of our Consumer Affair Specialists at 800-583-3000 Mon-Fri from 9am-5:30pm CST.