Ronald
Chicago,#2UPDATE Employee
Wed, December 20, 2006
Empire-Today has contacted this customer and apologized to her for the inconvenience. We have gpaid for this customer to have an Inspection. The inspector will go out to the customers home and determine the cause of the installation issues. The customer agrees with having a inspection and once the results come back we will call her and work out the best resolution for her to complete her issues to her satisfaction.
Paul
apopka,#3Author of original report
Mon, December 18, 2006
I had my neighbor, whom is a home builder and knows his stuff about carpets, look at the issues posted prior. He commented on the usual amount of wear that the carpet is showing after 11 months. He also commented on the tack strips used. He said that tack strips for burba carpet need to be bigger than what was installed in the house by Empire. We also noticed that the entry way into the master bedroom was starting to seperate at the seam. We also noticed a ripple starting at the entry point into the room and he said that it looked like there was no pad underneath the carpet. I did receive a call from the empire corporate office from the customer service department. They said that they will contact the orlando office to see what they can do to expedite a resolution. That was on thursday of last week. We still havent heard a word from the orlando office as to what they plan on doing to resolve this. We shall see how responsive the orlando office will be! Ill keep this site posted on our continuing trials with Empire Carpets.
Paul
apopka,#4Author of original report
Mon, December 18, 2006
I had my neighbor, whom is a home builder and knows his stuff about carpets, look at the issues posted prior. He commented on the usual amount of wear that the carpet is showing after 11 months. He also commented on the tack strips used. He said that tack strips for burba carpet need to be bigger than what was installed in the house by Empire. We also noticed that the entry way into the master bedroom was starting to seperate at the seam. We also noticed a ripple starting at the entry point into the room and he said that it looked like there was no pad underneath the carpet. I did receive a call from the empire corporate office from the customer service department. They said that they will contact the orlando office to see what they can do to expedite a resolution. That was on thursday of last week. We still havent heard a word from the orlando office as to what they plan on doing to resolve this. We shall see how responsive the orlando office will be! Ill keep this site posted on our continuing trials with Empire Carpets.
Paul
apopka,#5Author of original report
Mon, December 18, 2006
I had my neighbor, whom is a home builder and knows his stuff about carpets, look at the issues posted prior. He commented on the usual amount of wear that the carpet is showing after 11 months. He also commented on the tack strips used. He said that tack strips for burba carpet need to be bigger than what was installed in the house by Empire. We also noticed that the entry way into the master bedroom was starting to seperate at the seam. We also noticed a ripple starting at the entry point into the room and he said that it looked like there was no pad underneath the carpet. I did receive a call from the empire corporate office from the customer service department. They said that they will contact the orlando office to see what they can do to expedite a resolution. That was on thursday of last week. We still havent heard a word from the orlando office as to what they plan on doing to resolve this. We shall see how responsive the orlando office will be! Ill keep this site posted on our continuing trials with Empire Carpets.
Paul
apopka,#6Author of original report
Mon, December 18, 2006
I had my neighbor, whom is a home builder and knows his stuff about carpets, look at the issues posted prior. He commented on the usual amount of wear that the carpet is showing after 11 months. He also commented on the tack strips used. He said that tack strips for burba carpet need to be bigger than what was installed in the house by Empire. We also noticed that the entry way into the master bedroom was starting to seperate at the seam. We also noticed a ripple starting at the entry point into the room and he said that it looked like there was no pad underneath the carpet. I did receive a call from the empire corporate office from the customer service department. They said that they will contact the orlando office to see what they can do to expedite a resolution. That was on thursday of last week. We still havent heard a word from the orlando office as to what they plan on doing to resolve this. We shall see how responsive the orlando office will be! Ill keep this site posted on our continuing trials with Empire Carpets.
Ronald
Chicago,#7UPDATE Employee
Thu, December 14, 2006
Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer's experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.