- Report: #270428
Complaint Review: Empire Today - Orlando Florida
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Empire Today
502 Sunport Lane Orlando, 32809 Florida, U.S.A.
Phone:
407-858-0352
Web:
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Empire Today Ripoff Salesperson Lied Company say they are not responsible for what salesperson said Orlando Florida
My husband and I bought laminate flooring from Empire Today 2 years ago. I had made many calls regarding some problems to no avail. Finally 3 weeks ago I spoke to them and they sent a inspector out.
What a joke that turned out to be. They never contacted me with the report, I had to call them. Finally I spoke to a gentleman in the Orlando office which informed me that the wear and tear, dullness, spots that look like they are peeling up and the scratches are all due to normal wear and tear.
He also said that the report stated that we had throw rugs in various places throughout the house but only under one chair. I informed him that the saleman that sold us the flooring never told us that we needed to put rugs under everything (we were getting rid of carpeting, why would I want rugs under everything) and he also told us that the floor was so durable that we could drag furniture across it and it would not scratch, this was a concern to us because we were having it installed in our dining room where we would be moving chairs in and out on a daily basis, living room where the majority of our time is spent, the hall and three bedrooms.
His reply was that they are not responsible for what the salesman told us and that they would fix the problems at a cost to us. End of conversation was they Empire Today are not liable for nothing.
We are so disappointed in this company and felt we were lied to and did not receive any satisfaction from the company for the issues with their flooring. We would never recommend hiring Empire Today to anyone!
Rhonda
Orlando, Florida
U.S.A.
What a joke that turned out to be. They never contacted me with the report, I had to call them. Finally I spoke to a gentleman in the Orlando office which informed me that the wear and tear, dullness, spots that look like they are peeling up and the scratches are all due to normal wear and tear.
He also said that the report stated that we had throw rugs in various places throughout the house but only under one chair. I informed him that the saleman that sold us the flooring never told us that we needed to put rugs under everything (we were getting rid of carpeting, why would I want rugs under everything) and he also told us that the floor was so durable that we could drag furniture across it and it would not scratch, this was a concern to us because we were having it installed in our dining room where we would be moving chairs in and out on a daily basis, living room where the majority of our time is spent, the hall and three bedrooms.
His reply was that they are not responsible for what the salesman told us and that they would fix the problems at a cost to us. End of conversation was they Empire Today are not liable for nothing.
We are so disappointed in this company and felt we were lied to and did not receive any satisfaction from the company for the issues with their flooring. We would never recommend hiring Empire Today to anyone!
Rhonda
Orlando, Florida
U.S.A.
1 Updates & Rebuttals
Ronald
Chicago,Illinois,
U.S.A.
DEAR VALUED CUSTOMER
#2UPDATE Employee
Mon, August 27, 2007
Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer's experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.
