- Report: #1148423
Complaint Review: EMPIRE - Nationwide
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Author Not Confirmed
Why?
EMPIRE
Nationwide, USA
Web:
www.empiretoday.com
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EMPIRE or EMPIRE TODAY FLOORING Home Wreckers -NOT FLOORING EXPERTS; as seen on TV. GRAND RAPIDS Nationwide
The wood flooring installers were Fast. They did not level the floor or check to see what the wood flooring manufacturers required. Now the floor makes loud popping, cracking and snapping noises when anyone walks across the floor. The gaps under the floor allow the wood to bounce up and down as we walk across the floor, sounding off 24 hours a day.
The loud noises are caused as the wood flooring springs down when stepped on and sticks to the glue used. Then when you pick up your weight, just in walking the glue releases, making a loud popping, cracking, teeth jarring snapping sounds.
We tried to work with management. They insisted that the sounds would go away someday. They are simply just liars or incompetent. They did write a check for $100 to cover some of the other damages. Actually I've not covered the whole gut wrenching story. I am so sorry that I called that 1-800-NUMBER as seen on TV. I am a stupid idiot ...
Now I know that buying and using local floor installers is what I should have done ! This experience is the truth about EMPIRE TODAY FLOORING CO.
2 Updates & Rebuttals
Leisure East
KENTWOOD,Michigan,
$7,000 Dollars wasted, and more promises later.
#2Author of original report
Mon, July 14, 2014
The primary reason we had our newly purchased condo re-floored through-out is because we had not moved in yet. That window of oportunity and convenience is gone.
Would I ever do this again? No. Would I give EMPIRE TODAY Floors another chance to come into my home again? NO!
A $7,000 dollar refund is due . . . If you mean it; CUT- THE- CHECK.
Report Attachments
Business Response
Northlake,Illinois,
ET Customer Support
#3UPDATE Employee
Wed, May 21, 2014
Thank you for bringing your concerns to our attention. We never want our customers to be disappointed with the work that is done in their homes, and we regret that you are not yet satisfied. We can assure you that we are committed to working with our customers if ever problems arise, and we would like to know more about the situation. Unfortunately, we are not able to locate your account with the information in your post. Please call us at 888-588-2315 x4195 or send your contact information to [email protected], and we will reach out to you. Thank you. Jeanette Ramey, National Customer Service Manager
