- Report: #1353089
Complaint Review: Emporium - California
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Author Not Confirmed
Why?
Emporium
California, USA
Phone:
8552453510
Web:
N/A
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Business Rating:
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Emporium Sandiego California
Received INCOMPLETE order and being charged for it. Called company the day of receiving INCOMPLETE shipment. Have made 40 phone calls and 10 emails, it has been 74 days since receiving my INCOMPLETE order with NO HELP. I received outdoor furniture with NO cushions. Customer service is a joke, non existant, repeatedly hanging up on me, refusing to let me talk to a supervisor, every time I've called they say they're going to fill out an "escalation ticket" and I should hear back within 24 hrs. 74 days later in still waiting. THIS IS THEFT!
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Fri, February 03, 2017
Hello,
Thank you for providing us this feedback regarding your order and not receiving the cushions. We want to apologize first off for not receiving your complete order and that you've been unable to get the assistance you needed when contacting us. We want to get this matter resolved for you as quickly as possible and make sure you receive the remaining items immediately. If you can please email us your full name, order number and reference your Rip off Report Complaint# 1353089 to [email protected] we will have our team investigate this and get back to you immediately.
Thank you,
Emporium
