- Report: #1352394
Complaint Review: Emporium -
-
Author Not Confirmed
Why?
Emporium
USA
Web:
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Tell us has your experience with this business or person been good?
I received a credit card approval through credit seasame and received 1400 credit limit. So I went Christmas shopping for my girlfriend. Well to my surprise I ordered on Dec 8th and is Jan 27th they have taken a 30 dollar payment for who knows what and a 120 payment and I still have no shipping confirmation. I called numerous times and get an overseas call center. They repeat the same stuff off of what ever response is the best. No supervisor, they are in charge , they are on vacation, shipping dep. Has been notified. You will receive it this week sorry look for an email. Etc... Then you receive an email saying there is a delay. I have called email talked on the Web. Every thing possible. Girlfriend is upset I'm out money and have no products. Stay away from Emporium.
3 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, March 07, 2017
Hello,
We wanted to follow up with you to confirm that you received a contact from our Support Team in regards to your refund?
Please let us know someone has been in contact with you.
Thank you,
Emporium Customer Care
Still waiting.
#3Author of original report
Thu, February 23, 2017
They contacted me right away. Very polite I'm sorry we will resolve the issue. Same old stuff. They said they canceled my account and would be refunded my money they took. Well the next day they took another payment. E mailed them said problem with billing. Same old we are sorry. You will get immediate attention. Well another payment day coming up. Out 270 dollars and no Christmas gifts. Worst company ever. Apist 3 months with dealing with all of this and same old.
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#4REBUTTAL Owner of company
Mon, January 30, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We apologize that you did not receive your order and that the experience you've had with our company hasn't been a pleasant one. We would like the opportunity to resolve this matter for you. .
We would like to further discuss your account with you to ensure you are completely satisfied. Please reach out to us with your full name, order # and reference your complaint #1352394 at [email protected]
We look forward to speaking with you to help improve your overall experience with us.
Sincerely,
Emporium Team
