- Report: #1355818
Complaint Review: Emporium - Internet
-
Author Not Confirmed
Why?
Emporium
Internet, USA
Phone:
855-245-3510
Web:
www.emporium.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Emporium I placed an order on 11/17/16. I began calling the customer service number after three weeks when I had not received any products. I was told twice that it would be one more week. Finally on my third call, over a month after the order I asked to cancel it. Internet
*My account still showed order accepted after 9 more days. I called again to cancel. About a week later I attempted to email the customer service. It was returned four times. I finally received two of the three products I ordered right before Christmas. I called again about the third and heard the same thing over and over. In January I gave up on receiving the third item. I called to make a payment for the items I did receive. I was transferred twice. On hold for 30 minutes, finally given another number to call. Nobody could find my account. I sat on hold again for nearly and hour after getting a little angry that I just wanted to make a payment and save my credit. I finally gave up. It is ridiculous that the orders take so long and it's impossible to make a payment. This place is absolutely not on the up and up.*
5 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, March 21, 2017
Hello,
We would liek to confirm that this matter has been resolved. If this is still an ongoing issue please provide us your order number, full name and reference your Rip off Report Claim # 1355818 to [email protected].
Thank you,
Emporium Team
#3Author of original report
Fri, March 03, 2017
I received an email on yesterday morning saying that Ernie would be contacting me to fix the problem. Shocker! Never heard from Ernie.
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#4REBUTTAL Owner of company
Fri, March 03, 2017
Hello,
Thank you for reaching out to us again.
We want to reassure you that our company is not a scam and that the email address we provided to you is different from the one on our website as this email address is designated to handling and resolving customer complaints and concerns. This allows us to be able to address these emails once we receive them so we can provide a quick turnaround. You have informed us that you emailed the [email protected] address. Can you please let us know the date and time you emailed that address so I can have the team look into this and make sure we did receive it and that a response is provided to you. We do want to work to resolve this for you and provide you an update.
Thank you,
We look forward to hearing from you.
Emporium Team
Emporium showing true colors
#5Author of original report
Tue, February 28, 2017
A rebuttal was written on my report by emporium asking that I send an email to a totally different email address than listed on the website. Once again, showing what a ripoff this "business" is. I sent the email, an to no resolution five days later. This place does not care! I've even called since writing the report and they still can't find my account. It's such a joke.
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#6REBUTTAL Owner of company
Wed, February 15, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to provide you and update on your account and get this matter resolved for you quickly.
For us to look into your order, please email us your full name, phone number, order number and reference your Rip off Report Complaint # 1355818 to [email protected]. Please make sure your email has all the above details so we can ensure we can look up your account and provide you a timely response.
We look forward to working with you to get your issue resolved.
Sincerely,
Emporium Team
