- Report: #974425
Complaint Review: ENTERPRISE CAR RENTAL - CARTERSVILLE Georgia
Reported By:
CHUCK -
CARTERSVILLE, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ENTERPRISE CAR RENTAL
JOE FRANK HARRIS PARKWAY CARTERSVILLE, 30120 Georgia, United States of America
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ENTERPRISE CAR RENTAL DECEPTION AND LIES ON RETAINER FOR GASOLINE. CARTERSVILLE, Georgia
ENTERPRISE REPRESENTATIVES MISREPSENTED POLICIES REGARDING ME TO LEAVE A DEPOSIT FOR A VEHICLE BEING LEASED BY AN INSURANCE COMPANY FOR ME WHILE THE REPAIR SHOP REPAIRED MY VEHILE.
WHEN I TURNED THE RENTAL CAR IN ON NOVEMBER 27, 2012, THEY INSISTED ON HOLDING MY DEPOSIT UNTIL THE INSURANCE COMPANY PAID THE CLAIM.
THE DEPOSIT WAS REQUIRED DUE TO SOME CUTOMERS TURNING VEHICLES IN ON WEEKENDS WITHOUT FILLING THE GAS TANK. I FILED A COMPLAINT WITH THE INSURANCE ALSO.
WHEN I TURNED THE RENTAL CAR IN ON NOVEMBER 27, 2012, THEY INSISTED ON HOLDING MY DEPOSIT UNTIL THE INSURANCE COMPANY PAID THE CLAIM.
THE DEPOSIT WAS REQUIRED DUE TO SOME CUTOMERS TURNING VEHICLES IN ON WEEKENDS WITHOUT FILLING THE GAS TANK. I FILED A COMPLAINT WITH THE INSURANCE ALSO.
2 Updates & Rebuttals
dead battery
#2Author of original report
Tue, December 27, 2016
vehicle is stranded in my basement and i cannot get them to handle this problem. please help.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#3UPDATE Employee
Tue, November 27, 2012
Chuck,
Weve taken note of your complaint and would like to have the opportunity to look
into this for you. Please send us a detailed email to care[at]enterprise.com
including the rental location information, your contact information, your
rental agreement or reservation number and any further information regarding
your experience with us.
When emailing, please list Reference Number 121127-003193 in the subject line. We
look forward to hearing from you.
Respectfully,
Carol
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Enterprise Rent-A-Car
