- Report: #987781
Complaint Review: Enterprise Rent A Car Little Falls NJ - Little Falls New Jersey
Reported By:
MD -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rent A Car Little Falls NJ
610 Route 46 West LittleFalls,NJ 07424 Little Falls, 07424 New Jersey, United States of America
Phone:
(973) 812-7676.
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rent A Car, Little Falls, NJ Charged extra for insurance & charged for services not rendered, Poor customer service Little Falls, New Jersey
I rented a car from the Enterprise Rent A Car in Little Falls, NJ office on October 6, 2012 (Saturday) after having a car accident on the evening of October 5, 2012. I went to the office and waited over an hour while I was told that the car I rented was on its way back from another location. After the hour, five minutes before they were closing, they gave me a car that had been parked in the parking lot all along. The car smelled like smoke to the point of causing a choking sensation and I could not tolerate it all. I aired the car out & purchased extra strength Febreez without any change in the overwhelming smoke smell.
I called the Enterprise office first thing on Monday morning (since they are closed on Sunday) to report my dissatisifaction especially since I could not drive the car because of the smell. I drove the car less than 15 miles. I was told that they would call me back and after several calls by me to them I returned the car to their office. I told them I refused to pay for services not rendered. They did not give me any of my receipts and charged my credit card despite my discussion with the manager. Not only was I charged for a car I could not use, I was over charged for insurance. When I saw the charges on my credit card statement, I called the Enterprise Rent A Car office in Little Falls, NJ and the manager threatened me and told me that I was not going to get back any money even if I dispute the charges with the credit card company! Unfortunately, too date I am out $208 for three days of car rental including ridiculous insurance charges!!
I called the Enterprise office first thing on Monday morning (since they are closed on Sunday) to report my dissatisifaction especially since I could not drive the car because of the smell. I drove the car less than 15 miles. I was told that they would call me back and after several calls by me to them I returned the car to their office. I told them I refused to pay for services not rendered. They did not give me any of my receipts and charged my credit card despite my discussion with the manager. Not only was I charged for a car I could not use, I was over charged for insurance. When I saw the charges on my credit card statement, I called the Enterprise Rent A Car office in Little Falls, NJ and the manager threatened me and told me that I was not going to get back any money even if I dispute the charges with the credit card company! Unfortunately, too date I am out $208 for three days of car rental including ridiculous insurance charges!!
1 Updates & Rebuttals
Nationalcar Cares
Saint Louis,Missouri,
United States of America
Enterprise Cares
#2UPDATE Employee
Thu, December 27, 2012
Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details.
When emailing, please list reference # 121227-002343 in the subject line.
Gillian T.
Social Monitor Coordinator
