- Report: #902783
Complaint Review: Enterprise Rent a Car - Rancho Santa Margarita California
Reported By:
Upset Customer -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Enterprise Rent a Car
23071 Antonio PKWY #A Rancho Santa Margarita, 92688 California, United States of America
Phone:
(949)-766-6447
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
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Enterprise Rent a Car Damage Claim Fraud Again! Damage Claim Letter Rancho Santa Margarita, California
I have been a long time customer of Enterprise Rent a Car for 10+ years. I've never had an issue renting a vehicle from this company and for the most part have had a pleasant experience.
I was given an opportunity by a big name company to receive frre parts for my current vehicle as long as I allowed them to use my 2012 for Research and Developement. In the process they would offer me a rental while they completed work.
We arrived at the local Enterprise, the staff was helpful and attended to my needs. I was given a Fiat 500 in black which I agreed to after they had initially offered me a gas guzzler Chevy HHR. Anyways, the representative starts talking about he drives this car home every once in a while and how it drives nicelt. this should have been my first clue that I should not have taken this car. He goes around the car looking for damage(or acting) and asks if I have insurance. I say yes, and I tell him I am not going to need their extra coverage. I hear him say "o.k. we can just collect your deductable". This should have been my second clue, but being that I have never had issues renting and returning I brushed it off. He gives me the clipboard and I notice that he had already makred "no damage", I start walking around the car and point out a dent on the passenger side door, and scratches all around the vehicle. He tells me "dont worry about those". This should have been my final clue.
I drive the vehicle for 2 days, and finally get the call to pick up my car from the company doing R&D. I pick up my car but still have the rental. The person at the R&D facility tells he will return the vehicle(they are being billed for the vehicle). I call Enterprise to see if this is o.k. with them, they tell me it's "no problem, they always do it like that".
Today I receive a letter stating that there was damage to the vehicle and I should contact them or my insurance company to settle the bill. It is after hours, so I cannot contact them, but I suspect they will charge me for that dent.
I am so upset right now, they have just lost a long time customer. The worst part is I blame myself for not marking down the obvious and trusting the "salesman"(remind me of new car dealerships) at eneterprise. I will be spreading the word through my insurance company and my fellow military members not to rent from this company.
I will update once I call in the morning to find out what exactly this "loss" is.
I was given an opportunity by a big name company to receive frre parts for my current vehicle as long as I allowed them to use my 2012 for Research and Developement. In the process they would offer me a rental while they completed work.
We arrived at the local Enterprise, the staff was helpful and attended to my needs. I was given a Fiat 500 in black which I agreed to after they had initially offered me a gas guzzler Chevy HHR. Anyways, the representative starts talking about he drives this car home every once in a while and how it drives nicelt. this should have been my first clue that I should not have taken this car. He goes around the car looking for damage(or acting) and asks if I have insurance. I say yes, and I tell him I am not going to need their extra coverage. I hear him say "o.k. we can just collect your deductable". This should have been my second clue, but being that I have never had issues renting and returning I brushed it off. He gives me the clipboard and I notice that he had already makred "no damage", I start walking around the car and point out a dent on the passenger side door, and scratches all around the vehicle. He tells me "dont worry about those". This should have been my final clue.
I drive the vehicle for 2 days, and finally get the call to pick up my car from the company doing R&D. I pick up my car but still have the rental. The person at the R&D facility tells he will return the vehicle(they are being billed for the vehicle). I call Enterprise to see if this is o.k. with them, they tell me it's "no problem, they always do it like that".
Today I receive a letter stating that there was damage to the vehicle and I should contact them or my insurance company to settle the bill. It is after hours, so I cannot contact them, but I suspect they will charge me for that dent.
I am so upset right now, they have just lost a long time customer. The worst part is I blame myself for not marking down the obvious and trusting the "salesman"(remind me of new car dealerships) at eneterprise. I will be spreading the word through my insurance company and my fellow military members not to rent from this company.
I will update once I call in the morning to find out what exactly this "loss" is.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#2UPDATE Employee
Tue, June 26, 2012
Weve taken note of your complaint. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com with the exact rental location information, your contact information, your rental agreement/damage claim or "DX" number and any further details regarding this incident. We look forward to hearing from you soon.
When emailing, please list Reference Number 120626-001094 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car
