Lisette
Glen Ellyn,#2Author of original report
Fri, January 11, 2013
Just an update.
In November I received an email from Chris Morris (an Enterprise representative) saying he would investigate my grievance. I never heard back from Chris, but I did receive an email from Enterprise stating that the status of my incident was being changed to 'Solved' as they have not heard from me. Considering I have not received any communication from Enterprise asking for a response, this is puzzling. Guess this is Enterprises way of closing out complaints. I emailed Enterprise and let them know that the incident was not 'solved'. Stay tuned.
Shame on you Enterprise. This is no way to conduct business.
Lisette
Glen Ellyn,#3Author of original report
Tue, November 20, 2012
I was contacted by Chris M. of Enterprise Rental Car customer service on 10/21/12 and was told I would be contacted by the Regional Office above their Illinois operations. He said he asked that one of the Area Managers research my complaint and to contact me to discuss the incident and provide resolution. Chris also indicated that I should receive a call/contact within three business days, if not sooner.
It is now a month later and I have not heard anything from customer service or the Area Manager. For what it's worth the reference # is # 121015-00120. I'll be honest, I am not holding my breath, Enterprise has their money so I don't see them being motivated to rectify this wrong. Again, shame on you Enterprise.
Greatly disappointed, again.
Lisette M.
Enterprise Rent-A-Car
St. Louis,#4UPDATE Employee
Mon, October 15, 2012
Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details.
When emailing, please list reference # 121015-001206 in the subject line.
Gillian T.
Social Monitor Coordinator