- Report: #641446
Complaint Review: Envirofone - Macclesfield Internet
Reported By:
Kellie -
London, Internet, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Envirofone
Guildford House Heather Close Lyme Green Business Macclesfield, SK11 0LR Internet, United States of America
Phone:
0800 988 3881
Web:
https://www.envirofone.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Envirofone Offer the best price to recycle an old mobile but once received say it's damaged Macclesfield , Internet
Envirofone offer cash back to recycle your old mobile. I sent my iPhone 3G to them via Royal Mail special delivery after they quoted
me 157 online to buy my phone. This was more than 20 than any other mobile
phone recycling website, which is why I chose them. I sent the phone in the packaging they supplied (a bubble wrap envelope) PLUS
additional packaging to ensure my immaculate condition phone reached them
safely. Within 2 hours of them receiving my phone, I received an email from them
saying that my phone had been through their testing and because of a crack in
the case and they could only offer me less money: ------------ Thanks for sending your old mobile phone to Envirofone for recycling. Unfortunately the mobile phone does not fully meet our terms and conditions
for the following reason: Mobile phone has a cracked back I emailed them stating that the phone was in immaculate condition (not even a
scratch), it had been kept in a case the whole time and it had never been
dropped, so they must be mistaken and please check again. They called me straight away to say that their testing centre 'might' have
discovered a 'hairline' crack that isn't visible to the naked eye, only under a
microscope, hence me not being aware of it. I asked for their explanation to be put in writing. ------- Dear X, Im sorry to hear you
that you are not happy with the testing verdict. A
cracked back tends to be a very thin hairline crack which is usually located
around the charger port, where the headphones are plugged into the phone or near
the volume key. This fault is a common fault with the
I-phone and can often go unnoticed. There has been some internet coverage about
this common fault online. I can confirm that the
package wasnt damaged on arrival however it may be the case that they have been
unfortunately damaged in transit. If you feel that the damage was definitely not
there before sending the phone I would advise you can try and make a claim with
Royal Mail. I cannot guarantee this will be successful as it is a different
company. If there is anything else I can help you with please do not
hesitate to contact me. Kind
regards, Margaret
Hitchener ----------
On further investigation, I am not the first person to be duped into sending
a perfectly good phone to them and getting offered less money than originally
offered: http://www.reviewcentre.com/reviews98440.html It seems like they offer you a better quote than any other
Dear X
Because of this we cannot offer you
the full value of your mobile phone but we can offer you
141.35.
--------------
Customer
Services Advisor mobile phone recycling website so that
decide to use them and then they make up a reason why they cannot pay you the
full amount offered. The review above states anything from cracked LCD, water
damage to faulty sim card reader.
Their facebook page is also full of
unhappy customers with similar stories.
