- Report: #70965
Complaint Review: Enzyte - Lifekey Healthcare - Cincinnati Ohio
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Author Not Confirmed
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Enzyte - Lifekey Healthcare
P.O. Box 42036 Cincinnati, 45242 Ohio, U.S.A.
Phone:
866-985-9040
Web:
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Lifekey Healthcare Enzyte Ripoff! Early Auto-Billing of credit card, no refund policy. Cincinnati Ohio
On or about October 11th, I ordered a trial supply of the Vitamin supplement Enzyte. I received delivery of this product on October the 20th and started the daily dosage on that day.
I continued taking the supplement until 11/2 at which time, I was seeing some minor side effects and decided that the product wasn't doing what I wanted it to do. On October the 4th, I decided to call them to discontinue any ongoing shipments. Before doing so, I noticed that they had already debited my checking account for $69.95. I was very surprised as their web site indicated that I would have about 25 days to make a decision before the next shipment was sent.
When I called, they indicated that the next shipment was already sent and their policy is that there are no refunds after the product was shipped under any circumstances. I explained that they must have shipped far too early and that I hadn't received the product yet. I made it clear that I would reject delivery on the product being delivered.
Their website says that they will ship the next month's supply about 5 days before the customers current supply runs out. They do this because as Sara (who told me that she was Customer Service Manager) says it takes 5 to 7 days for the product to arrive. I then asked her to do the math with me. If I ordered the product and it shipped to me on the 11th (per Sara) then even at the 5 day mark I would have received it on the 17th, of October. There are 18 days between the time I received the product and the time they billed me for the next months supply. That would mean that they billed me 12 days before the end of my 30 day trail supply.
Sara felt that she needed to take me to their website and explain to me that they ship out early so that their clients wouldn't run out. I was clear that I understood that. The issue here is that they simply started to count their sales before they were due. My next supply should have shipped no earlier than 7th. When I asked Sara who her boss was, she told me that there wasn't anyone. I asked if she was the president and she said that she wasn't. After I told her that she needed to give me the name of someone I could talk with, she offered me the name of Mark Johnson and gave me his address.
While I understand that they need to bill me in advance, they simply shipped and billed me far too prematurely. Even at the very fastest case scenario, I would have received their product on the 13th and canceled on the 4th. How is it that this is less than a 5 day window on a 30 day trial period? This is their mistake and my call to them on the 3rd should have been far more than enough warning that I wanted to discontinue the use of their product.
Had I simply not called until the 6th or 7th, I could understand them needing to bill me. However, this is just not the case.
This company uses deceptive, unethical and dishonest practices. I for one have made it my hobby as of today to help them into dealing with this. Anyone want to help?
David
Fort Mill, South Carolina
U.S.A.
Click here to see why we deleted either a phone number, link or e-mail address from this report.
I continued taking the supplement until 11/2 at which time, I was seeing some minor side effects and decided that the product wasn't doing what I wanted it to do. On October the 4th, I decided to call them to discontinue any ongoing shipments. Before doing so, I noticed that they had already debited my checking account for $69.95. I was very surprised as their web site indicated that I would have about 25 days to make a decision before the next shipment was sent.
When I called, they indicated that the next shipment was already sent and their policy is that there are no refunds after the product was shipped under any circumstances. I explained that they must have shipped far too early and that I hadn't received the product yet. I made it clear that I would reject delivery on the product being delivered.
Their website says that they will ship the next month's supply about 5 days before the customers current supply runs out. They do this because as Sara (who told me that she was Customer Service Manager) says it takes 5 to 7 days for the product to arrive. I then asked her to do the math with me. If I ordered the product and it shipped to me on the 11th (per Sara) then even at the 5 day mark I would have received it on the 17th, of October. There are 18 days between the time I received the product and the time they billed me for the next months supply. That would mean that they billed me 12 days before the end of my 30 day trail supply.
Sara felt that she needed to take me to their website and explain to me that they ship out early so that their clients wouldn't run out. I was clear that I understood that. The issue here is that they simply started to count their sales before they were due. My next supply should have shipped no earlier than 7th. When I asked Sara who her boss was, she told me that there wasn't anyone. I asked if she was the president and she said that she wasn't. After I told her that she needed to give me the name of someone I could talk with, she offered me the name of Mark Johnson and gave me his address.
While I understand that they need to bill me in advance, they simply shipped and billed me far too prematurely. Even at the very fastest case scenario, I would have received their product on the 13th and canceled on the 4th. How is it that this is less than a 5 day window on a 30 day trial period? This is their mistake and my call to them on the 3rd should have been far more than enough warning that I wanted to discontinue the use of their product.
Had I simply not called until the 6th or 7th, I could understand them needing to bill me. However, this is just not the case.
This company uses deceptive, unethical and dishonest practices. I for one have made it my hobby as of today to help them into dealing with this. Anyone want to help?
David
Fort Mill, South Carolina
U.S.A.
Click here to see why we deleted either a phone number, link or e-mail address from this report.
2 Updates & Rebuttals
Amanda
Cincinnati,Ohio,
U.S.A.
cancel your credit card!!! If you do this they can not do anything, everyone the company has access to your number
#2UPDATE EX-employee responds
Tue, November 11, 2003
David. In response to your post and then the rebutal. The president is Steve Warshak. Sara the woman you spoke with is the manager of the customer service department. The advice they give you and tell you is the advice they give everyone and everyone they refer you too as a satsified customer is an actual employee. I worked for this company for a year and they have some issues. I could not stand the ethics of this company and HAD to leave!!! It was a part time job for me, but the people there/owners are all about money and what they want for their pockets. The owner and his family is rude and disrespectful. They are dishonest and I can not believe they are still in business! Beware of the other products they sell and the other names run by this same gentleman - Steve Warshak. They are an embarrasment to Cincinnati, Ohio - in my thoughts!
Ruby
Palm Beach,Australia,
Australia
Lifekey/DPI merchant service, Contact this company and get your money back.
#3Consumer Comment
Tue, November 04, 2003
I found out that DPI Merchant Service/TransFirst (www.transfirst.net) is a Lifekey's main merchant service provider. They are the one supporting Lifekey/Enzyte fraudulent business. Contact this company and get your money back. DPI Merchant Services 12120 Shamrock Plz.Suite 100 Omaha, NE 68154 Phone: 888-541-9800 Fax: 402-399-8333 [email protected] TransFirst 1100 South McCaslin Blvd; Suite 100 Superior, CO 80027 PH: 800-745-2659 or 303-417-0000 HELPDESK: 800-654-9256 FAX: 303-417-1021 [email protected] [email protected] [email protected] [email protected] [email protected] TransFirst Holdings Inc. 8117 Preston Road Suite 205 Dallas, TX 75225 PH: 972-249-0003 FAX: 972-249-0039 TransFirst Health, Inc. 7400 W. 110th St., Suite 500 Overland Park, Kansas 66210 Helpdesk: 800-347-8573 FAX: 913-345-8456 Training/Customer Service: 800-538-1601 Customer Service Fax: 913-345-0348 Direct Sales: 800-577-8573 Direct Sales Fax: 800-262-1068 HelpDesk : 800-543-5327 Trans First Management----Thomas Rouse, Marla Knutson, Christy Corey, Bruce Froendt,Mark Travis John Peterson, Andrew Rueff,Joni Floyd,Jim Stewart, Alea Brim --Additional Info obtain from www.bbb.org for Lifekey-------------------- LIFEKEY Health Care,Inc. Boland Naturals,Inc. Warner Health Care,Inc. TCI Media, Inc President: Steve Warshak, Harriet Warshak www.96shoes.com www.enzyte.com www.4enzyte.com www.lifekeyinc.com www.ogoplex.com Additional Business Names Enzyte and Lifekey Healthcare, Inc.. Additional Telephone Numbers (513) 791-0742 (513) 794-1222 (513) 985-9040 (800) 833-3887 (866) 543-3539 (877) 246-4361 (877) 436-9983 866-6467539 303-393-7292 Additional Addresses PO Box 42635, Cincinnati, OH 45242-0635 10877 Millington CT, Cincinnati, OH 45242 4181 Crossgate Lane, Cincinnata, Ohio45236 Company Management Steve Warshak, Owner of LifeKey, has also been identified as the Owner of Boland Naturals, Inc., TCI Media, Inc., and Warner Healthcare, Inc. all based in Cincinati, Ohio. Chip Clarke, the Senior Vice President of LifeKey, has been identified as the Senior Vice President of TCI Media, Inc.Harriet Warshak, President & CEO of TCI Media
