Denis
Arlington,#2REBUTTAL Owner of company
Sat, March 16, 2013
This customer did not purchase from ePatio Furniture Direct - but purchased from Amazon. After filing a claim with Amazon, Amazon denied the claim as UPS show the bistro set was delivered intact in 2 boxes and signed for by the customer.
Customer complained that they had received an empty box from UPS, BEFORE UPS had made a delivery and demanded a refund. (this item is shipped in 2 boxes, customer has never confirmed if the second box was "empty"
Then claimed they had returned the boxes and demanded a refund.
Then claimed they were at work when UPS delivered and so were unable to have received the delivery.
Then emailed a picture of an empty box that is a size and shape we do not use and is not the box used to ship the bistro set . You will see on the attached picture the box has an Amazon logo on the side - none of the boxes we use are plain boxes with Amazon logo's
Emailed a "hazy" picture of an Amazon Japan commercial invoice.- we do not put invoices in our boxes, and certainly we are not shipping from Amazon Japan.
The last email we received via Amazon from the customer was:
"I will have to pursue posting negative reports about your componay on rip off report, BBB and many more per the advice of my son who is a lawyer."
The purchase was made from Amazon, therefore any reports need to be directed to Amazon. Needless to say, Amazon has already advised the customer that they will not receive a refund as they did receive their order.