Complaint Review: Ephedraoutlet.com - Valapariso Indiana

This issue was quickly resolved, within 2 hours of complainant's initial contact. Problem was our fault: Our customer service staff input the wrong email address for a legitimate customer order. Complainant inadvertently received order confirmation email and thought we had charged him for an order he never placed. We informed complainant that this was our mistake and that he was never charged and would not be receiving anything from us. Quick Facts - Complaint resolved within 2 hours of initial contact - Issue was Our Fault Simple email address typo on legitimate order - Example order listed above was a legitimate order with the wrong email address - We are a legitimate business with many happy customers Notes regarding Clues 1-6 above: Clue 1: Many businesses throughout the world operate with multiple business names, such as Citigroup and Citibank. Secondary names are used to differentiate between different business offerings. Clue 2: We only have one business address in Indiana. Clue 3: We have 2 phone numbers in order to serve both our domestic and international customers. International customers are not able to dial a U.S. based 800 number. Clue 4: Our live chat is available from 10am 3pm Central Time. Outside of those hours, it allows our customers to submit messages to us, so we can reply when a customer service rep is available. Clue 5: The example order listed is a legitimate order that was incorrectly input with the complainant's email address. Clue 6: We did not attempt to contact the complainant by phone, because we did not have his phone number. The only contact information we had for the complainant was his email address. Additional Details As a customer service focused company, we have posted the complete correspondence between our company and the gentleman who filed this report to demonstrate that we have resolved this matter. We never received any financial information from the man who filed this report and he will not be charged for anything ever. We will ask him to post a follow up here after some time has passed so that he can verify that he was never charged. To help consumers understand our company philosophy and customer service focus we have included the following continuous email thread showing all of our communications with the man who filed this report. You can read the emails below. START OF EMAIL THREAD On Wed, Mar 11, 2009 at 8:18 AM, an automated order confirmation email was sent to Alan due to an inaccurate email address associated with a legitimate order placed with our company. Please note: Many consumers use emails other than their own to fill out the order form. We strongly advise our customers against this practice. ------------------------------------------------------------ Alan's response: On Wed, Mar 11, 2009 at 10:50 AM, Alan wrote: PLEASE EXCUSE MY FRENCH... BUT I DON'T KNOW WHO THE F*** YOU ARE.... I DID NOT PLACE ANY F***ING ORDER WITH YOU M*****-F*****S AND IF YOU F*** WITH ME... I'LL SUE YOUR F***ING A**... SO GO AHEAD D******* AND TRY IT.... PS: YOU'LL ALSO BE HEARING ABOUT THIS AND YOUR SLAMMING TECHNIQUES FROM THE BETTER BUSINESS BUREAU... ALSO LOOK FOR YOUR COMPANY'S INFORMATION ON "RIP-OFF.COM"... M***** F*****! ------------------------------------------------------------ Company response: On Wed, Mar 11, 2009 at 11:06 AM, Customer Service wrote: Alan, First and foremost we do not have any of your information. As you can see from below this order is for Rick G**** not Alan H***. The email address was sent to you by mistake and we will not be contacting you again through your email address. I truly apologize for the mix up and you can rest assured that you are in no way shape or form going to be charged / sent anything from our company! I hope you have a great day! Best Regards, Customer Service Manager ------------------------------------------------------------ Alan's response: On Wed, Mar 11, 2009 at 2:38 PM, Alan wrote: Marcia, Your apology has been accepted! I suggest, in the future, that you as a Manager, "painstakingly" ensure the email information your organization utilizes internally is CORRECT, as ERRORS like this could bring significant damage to your company's untarnished reputation... which is very valuable!!! Alan ------------------------------------------------------------ Company response: On Wed, Mar 11, 2009 at 2:46 PM, Customer Service wrote: Alan, Thank you for understanding! Again I truly apologize for the mix up. We require an email when people place an order and sometimes people use emails other than their own to fill out the order form. I hope you have a great rest of your day and wish you the best! Best Regards, Customer Service Manager

Just as I submitted the above report, I received an email from the Manager of Customer Service at Bottle Finess.com (Ephedraoutlet.com) in which she stated the following: "First and foremost we do not have any of your information. As you can see from below this order is for Rick Gable not XXXXXXXXXX. The email address was sent to you by mistake and we will not be contacting you again through your email address. I truly apologize for the mix up and you can rest assured that you are in no way shape or form going to be charged/sent anything from our company! I hope you have a great day!" Ripoff Report.com is very well known throughout the world and carries a LOT of MUSCLE... Thanks to Ripoff Report.com, I hope this situation has been resolved in an ethical manner, as per this update. Nonetheless, I'll watch my credit card debits very closely... Crime-Sniffing Al Dogg