- Report: #1216297
Complaint Review: EPIC LLC - Nationwide
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Author Not Confirmed
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EPIC LLC
Nationwide, USA
Web:
epicdocs.com
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EPIC LLC Emergency Physicians Integrated Care Turned 20 year old son over to collections after his payment was misapplied to my husband's account Salt Lake City Utah
We received care at North Valley Hospital in Whitefish MT when we were on vacation in July 2014. EPIC is the ER doctor group contracting with the hospital. It took several months for their billing group to bill our insurance, although the hospital was given the information. They billed our insurance on October 2, 2014 for my son and December 11, 2014 for my husband. Insurance processing completed for my son on October 15, we received a billing notice for my son's account mailed December 11. We paid that bill in full on December 17, 2014.
On February 18, 2015, my son received a collection notice for the amount we had paid to Epic on December 17, 2014. I called and determined that the payment sent for my son had been applied to my husband's account, resutling in a credit balance. When I asked them why I hadn't been notified of the credit on my husband's account, they responded that they have 60-90 days to deal with credit balances. Had we been notified timely of the credit balance, the entire issue would have been cleared up right then.
I expected this to be an easy fix. They could reapply my son's payment where it belonged, notify the collection agency that it had been paid and we would all be happy. They are telling me that the issue is "under review" and because it was "my fault" that I paid the wrong account, they were not sure they could move the payment and take it out of collections because this was MY ERROR.
To add another level of deceptive practices to this group, the credit they are quoting me on my husband's account doesn't include the agreed upon insurance adjustment of $228.50 required by contract. Until I mentionied my EOB states there is a provider discount, they were simply going to take my son's account payment, the insurance payment and refund me the difference. In effect, cheating me out of $228.50 that they agreed by contract with Lifewise insurance to write off.
I insisted that they review the account and take this out of collection status for my 20 year old college student whose credit will be destroyed. Both the first line, Debbie, and the supervisor, Tasha, indicated that this is my error, not theirs and would not guarantee that they would take it out of collections. Even though it was PAID. I told them I believe their company is absolutely inhuman if this is the way they deal with people who came to them for care when they were ill. This is easily fixed and even if it was my initial error, you'd think they'd have some human compassion for a 20 year old kid, whose bill WAS paid. They have the money, and they are still telling me they may leave it in collections and it will take 60-90 days to review the account.
