- Report: #1435992
Complaint Review: EPIPE - Santa Ana California
Reported By:
SINGLE MOM -
Laguna Hills, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
EPIPE
3122 W. ALPINE ST Santa Ana, 92704 California, United States
Phone:
7145647600
Web:
WWW.RESTOREMYPIPES.COM
Categories:
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EPIPE EPIPE -SANTA ANA EPIPE -RESTORE MY PIPES RIP OFF Santa Ana California
EPIPE -WWW.REPIPEMYHOME.COM I HIRED TO DO APOXI COATING IN MY HOME. THE NIGHTMARE BELOW HAPPENED! THEY ARE ONLY INTERESTEED IN REPIPING....AND CHARGING MORE. HORRIBLE! ABSOLUTE RIP OFF - MISLEADING REP TAKES MONEY AND THEN THEY TRY TO UP SELL YOU ON A WHOLE REPIPE AFTER SAYING NO PROBLEM....WOW! I WASNT BORN YESTERDAY! AS A SINGLE MOM I WAS LEFT IN TEARS.....WITH HOLES THEY MADE IN WALLS AND ONLY HOT WATER IN PARTS OF HOME!
I HAD LEAKS IN MY LAGUNA HILLS HOME SO I CALLED EPIPE FOR APOXI COATING TO BE DONE. THEIR REP CAME TO MY HOME. LOOKED AT THE SITUATION. SAID NO PROBLEM AND SIGNED ME UP FOR A 16K CONTRACT TO APOXXI THE PIPES. I HAD A FLEX PIPE THAT HAD BEEN DONE A QUICK REPAIR TO CAP IT OFF AND AGAIN NO PROBLEM. REP TOLD ME THE FLEX PIPE WAS NO PROBLEM - THEY HAD THE NEW LEAK ISOLATED - ALL GOOD. . 3 WEEKSS LATER AFTER LIVING WITH ONLY HOT WATER...COLD HAD BEEN CAPPED OFF. THE CREW ARRIVED AND TOLD ME NOW THEY HAD TO REPIPE THE WHOLE HOUSE. THEY COULD NOT GO AROUND THE FLEX-WHICH WAS 10 FEET OF FLEX FROM THE WATER HEATER. WHICH WAS TOLD TO ME THEY COULD. EVEN THE PLUMBER WHO HAD DONE THE REPAIR PRIOR AND THEIR OWN REP SAID GO AROUND THE 10 FEET OF FLEX PIPE. NOW AFTER DAYS OF WORK TO GET READY. MY FAMILY IS LIVING RELOCATED INTO A HOTEL. AMINALS BOARDED ECT. THEY TOLD ME THEY EITHER NEED TO REPIPE WHOLE HOUSE OR THEY WERE WALKING AWAY. I WAS LEFT IN TEARS. I CALLED THE OFFICE AND THEY GAVE ME CUSTOMER SERVICE AND THE VICE PRESIDENT OF THE COMPANY. HE TOLD ME WE HAD TOO MANY WATER LEAK REPAIRS PRIOR. WELL DUH...WHY DO YOU THINK I CALLED YOU. HE SAID WE ARE PULLNIG AWWAY FROM THE JOB. WE CAN NOT DO ANYTHING HERE. SO THEY PRETTY MUCH WALKED AWAY FROM THE JOB. OMG! REALLY ! ? I SAID I HAVE MY FAMILY IN A HOTEL. SPENT SO MUCH MONEY TO BE READY FOR THIS WHY DIDNT THEY TELL ME UPFRONT ABOUT THIS MAY BE A PROBLEM? NOW THEY ARE SAYING THEY COULDNT ACTUALLY SAY WHERE THE LEAK WAS IN THE FIRST PLACE. OMG..... WTH? THE PRESIDENT SAID TO ME SO SAD TO BAD IN SO MANY WORDS. I ASKED ABOUT MY DEPOSIT AND THE FUNDS THAT HAD BEEN PAID IN PREPARATION FOR THIS GETTING DONE. HE SAID HE WAS ONLY PAYING THEY DEPOSIT BACK AND THEY WERE WALKING AWAY FROM THE JOB. I CALLED BACK AND SAID WHAT ABOUT EVEN REPAIRING THE HOLES THEY MADE. SO THEY LEFT ME WITH NO COLD WATER...HOLES IN THE WALLS AND OUT ABUNCH OF MONEY AND TIME.
THEY WERE NOT HONEST AND UPFRONT IN THE BEGINING AND NOW THINGS HAVE CHANGED OVER 4 TIMES....SURE I BET YOU WOULD LIKE YTO CHARGE ME 50K OR SO FOR A FULL HOUSE REPIPE...YEAH INSTEAAD OF THE 16K TO DO THE APOXI....
THEIR OWN SERVEAL PEOPLE SAID THEY COULD GO BEHIND THE HOUSE POWDER ROOM AND SHOOT FROM THERE. SO I AM SO DISAPPOINTED - OUT THOUSANDS OF DOLLARSS - ONLY HAVE HOT WATER IN PARTS OF MY HOME -!
