Grantoneday Customer Relations
Rancho Cucamonga,#2UPDATE Employee
Tue, April 07, 2009
We find it regrettable you did not read the terms and conditions which you agreed to when submitting your application. In fact, you MUST agree to this before even being able to process the application. It is clearly stated with this document the nature of our services. The charge of 19.12 is a third party advertiser. This is an option on the order page you would have had to request at the time of submitting your application. As for the claim of a phone representative advising you of a refund, NONE of our phone reps. have the authorization to refund any customer. Only the billing department has this ability. If you have any further questions or comments please contact us directly at 866-876-2778.