- Report: #339136
Complaint Review: ESBI Via Embarq - Internet
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Author Confirmed
Why?
ESBI Via Embarq
Billview.com Internet, U.S.A.
Phone:
888-300-3724
Web:
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ESBI Via Embarq ESBI charge my Embarq phone bill for 19.99 for webhosting, these are unauthorized charges Internet
On my June 2008 Embarq phone bill there is a third party billing charge of 19.99 for webhosting from ESBI.
I sent 2 messages to Embarq stating I want to know what these charges are for and who authorized them, which noone authorized these charges for I am the only account holder on my Embarq account and it wasnt approved by me. I do not have a reply back yet from Embarq. I also sent an email to this ESBI via their website run around contact info. I am waiting for a reply from them. We'll see if they reply. But I stated to Embarq they better take these charges off my bill and they better never appear on my bill again because they were not authorized by me. They (Embarq) or any other company, should not be able to just put charges on their own customers bill without getting the approval from their own customer first. Unless the companies charging for this ESBI get a kickback and that's why they just put the charges on to their own customers. All the way around it is wrong on both parties.
Anonymous
knox, Indiana
U.S.A.
I sent 2 messages to Embarq stating I want to know what these charges are for and who authorized them, which noone authorized these charges for I am the only account holder on my Embarq account and it wasnt approved by me. I do not have a reply back yet from Embarq. I also sent an email to this ESBI via their website run around contact info. I am waiting for a reply from them. We'll see if they reply. But I stated to Embarq they better take these charges off my bill and they better never appear on my bill again because they were not authorized by me. They (Embarq) or any other company, should not be able to just put charges on their own customers bill without getting the approval from their own customer first. Unless the companies charging for this ESBI get a kickback and that's why they just put the charges on to their own customers. All the way around it is wrong on both parties.
Anonymous
knox, Indiana
U.S.A.
1 Updates & Rebuttals
Embarq_lamont
Altamonte Springs,Florida,
U.S.A.
Here to help
#2UPDATE Employee
Thu, June 12, 2008
This is a message from Lamont with Embarq Customer Support. I want to first apologize for any frustration you have endured with 3rd party charges from ESBI. To have these charges removed from your bill, please reply to the following email address with you phone number. We can also add the 3rd party billing block feature to your account so these charges do not continue to appear on the invoice. You will need to contact ESBI to have any of you account information in there database removed. ESBI is a billing service that bills on behalf of another company or service. We strive for complete customer satisfaction and with your help we can improve our service. Thank you for using Embarq, your complete communications solution. Lamont L. Embarq Customer Support [email protected] For additional support please visit www.embarq.com/freetv or call 1-877-646-3282 Voice|Data|Internet|Wireless|Entertainment
