- Report: #562403
Complaint Review: Espresso Dmilan - Washington Pennsylvania
Reported By:
Catrin -
Boulder, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Espresso Dmilan
931 Sycamore St. Washington, 15301 Pennsylvania, United States of America
Phone:
(412) 663-0125
Web:
http://www.espressodmilan.com/
Categories:
Business Rating:
(0)
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Espresso Dmilan Charged Credit Card for Repair without ever delivering Service Washington, Pennsylvania
My espresso machine broke in May 2009. We shipped it to this company in July 2009 ($80 shipping) for repair.
We were charged $153.70 for repair and when the machine was returned to us, it still had the same problems. In addition, a piece of the hardware broke off in shipping. We contacted this company and they told us to return the machine. They said it was UPS fault that the machine was broke (even though it had seemingly the same internal problems).
The owners of the company told us that they would get a refund from UPS (for insurance) and send us either a refund check or a new machine. After two months of following up with the owners of the company, they finally shipped back the machine. The machine is still broken and we never received a refund. In addition, it appears as though this is not the machine we originally sent. Over the course of time we received many promises, the latest being a refund check. Nothing was done on the company's part to reimburse us.
My personal theory is that these guys raked in the insurance money from UPS (probably around $1000, which was the value of the machine) and then kept that money. Thus, they enriched themselves and I had a half year of an ordeal to get a functioning machine with the outcome being that the machine is still broken.
Do yourself a favor, and DON"T DO BUSINESS WITH THIS COMPANY!!!
