John
United States of America#2Consumer Comment
Wed, June 06, 2012
I agree with the complaints mentioned here in. Most of their technicians lack proper training and knowledge required to effectively trouble shoot machine issues. Most of the time the tech is on the phone with another tech who is walking him through the procedure; this of course takes a lot of time which they of course bill you for. When asked if they work on our type of machine the answer is "yes", when the technician arrives he looks confused and has to "order" the parts.
If you work on something shouldn't you have the basic load out of parts? And of course they bill you for everything associated with their lack of preparation. The typical turn around for parts is 12 days. Here in the DC area they had a great tech, can't remember his name however he could come in and tell you exactly what was wrong and usually get it running, now I am told he no longer works for the company.
Why would they get rid of a capable tech and keep the crappy ones? From what the subsequent techs have mentioned he got tired of the BS... When good techs leave that says something about the management. We no longer do business with espresso partners and I encourage anyone in the DC area to seek other companies Hope builders is who we use now.
Espresso Partners
Brooklyn Park,#3REBUTTAL Owner of company
Wed, April 18, 2012
In a recent review of our online presence, we discovered the
above complaint.
The post was originated 3-4 years ago by an employee who was terminated for
cause.
Since 2003, Espresso Partners has provided world class service and sales to the
specialty coffee industry and has grown to offer service in over 10 states
across the nation. Check out our website at EspressoPartners.com for up
to date coverage maps and to learn more about our legendary service and sales
programs.
~Espresso Partners' Management