- Report: #1335904
Complaint Review: Essential Beauty & Health Now - San Deigo California
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Essential Beauty & Health Now
3830 Valley Centre Dr San Deigo, 92130 California, USA
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Essential Beauty & Health Now Dishonest sales, rude customer service, ripped off San Deigo California
I ordered a bottle of Skinny Garcinia for $5.99 and a bottle of Skinny Green Coffee for $5.97 from Essential Beauty & Health Now.
Then received another bottle of each in the mail, not even a month later.
I was outraged that my credit card had been billed $101.36 (Skinny Garcinia) for the first bottle and $101.34 (Skinny Green Coffee) for that first bottle.
Even more outraged that they billed a total amount of $202.70 for the next two bottles.
I called the company and they claim that I authorized and agreed to the terms and that is what I owe. I called again and the young man agreed to refun my account for $202.70 (for the second two bottles). Ok, I should have known better than to order from an computer ad and I was fine with taking responsibility for the first two bottles.
Then I received a email from the company stating that my refund was to the amount of $35.47 & $35.46. Not the full $202.70.
I called the company 5 times in one day:
The first two operators took my order number, put me on hold, then cam back on with a bunch of fast talking gibberish followed by "Thank you and have a nice day".
The third call could not pull up my account and I ws told to call back in 24 hours.
The fourth call acted like she couldn't hear me, put me on hold then answered with same gibberish.
The fifth call was a man that was horribly rude, insisted that I did not read the terms and informed me that I would be disconnectd from their system.
As I have read from others experiencing the same thing, there was no terms or authorizations to agree to. They are ready to walk through with you on your computer to prove that details are there. How clever, the ones that they just added?
I've learned my lesson and will never fall prey to computer ads again. Hoping somehow that the money that I was billed for out of dishonest and misleading ad will come back to me someday.
My husband called our credit card company but unfortunately there is nothing they can do. Apparently the company is run in such a way that it's tough to prove anything illegal. But they are diffinitely dishonest, rude scam artitsts.
