- Report: #1315266
Complaint Review: Essential beauty & health now - San Diego California
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Essential beauty & health now
3830 Valley centre dr San Diego, 92130 California, USA
Phone:
8008268041
Web:
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Essential beauty & health now Btf sesationaleyes I was offered a free 30 day trial of their skinny garcia and green coffee for the cost of shipping 5.95 each. I received the products 15 days later then about a week later I got an email saying that they charged my card 92.99 San Diego California
I placed an order for their skinny garcia and green coffee supplements on their website. It said get a free 30 day supply of our product for just $5.95 shipping and handling. I ordered the product received a confirmation email and shipping email. 15 days later I received the products I tried them and found they didn't work. About 8 days later I get an email from them saying that they've charged me $92.99 and they I had 14 days form the date I ordered the item to cancel to avoid being charged. At no time when I ordered the product all the confirmation emails I got did they mention anything about charging me 92.99. I called them up and the agent said I must have missed it in my excitement and keep give information this rehearse speech that he can't give me a refund and I can't return the items for a refund after 14 days. I wasn't given up he fininally agreed to cancel the products and refund my card. Couple hours later I get another email that I was charged $92.99 again. So not only did they not refund me they stole $200 from me. If they have that policy on their website it must be hidden pretty deep. by their own rules I couldn't have ever cancelled the product even if I knew about the 14 days since I don't receive the products until the 15th day.This company is despicable. I'm posting this in hopes it stops someone else from getting scammed out of their money.
Essential beauty & health now Btf sesationaleyes I was offered a free 30 day trial of their skinny garcia and green coffee for the cost of shipping 5.95 each. I received the products 15 days later then about a week later I got an email saying that they charged my card 92.99 and that I had 14 days to cancel my trial so that I wouldn't get charged. At no time when I placed my order received confirmation or shipment notification did they mention anything about the trial being only for 14 days the first I heard of it was that email saying that they are charging me. It was a holiday weekend so I had to wait till Tuesday to call they refuse to refund me or accept the return of the item I spent an hour on the phone with their agent he said he will refund me and cancel the service. Couple hours later I get another email not only have the not refunded me they stole another 92.99 from me . That $200 stolen from me by this company. The terms off their trial they hide from you so they can cheat and steal from you. Even if I knew about the 14 days limit it wouldn't have helped since I received the product 15 days after I ordered it. They are just despicable company.
