- Report: #375838
Complaint Review: Euro Transport - Internic Moving Services - Montreal Quebec
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Euro Transport - Internic Moving Services
2348 Ch Lucerne, Suite 175 Montreal, H3R 2J8 Quebec, Canada
Phone:
514-321-2770
Web:
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Euro Transport - Internic Moving Services gross overcharging,poor service and even worse communication skills Montreal Quebec
recently I hired the above named company for an international move. the problems began well before moving day. Because of the company's poor grasp of the english language and multiple points of contact we were at constant odds as to what was going on. Firstly their interpretation of the contract did not agree with the terms of the emails exchanged. We eventually got over that hurdle only to be met with others. On moving day the local movers arrived 3 hours late and without the materials to complete the job. As my 40foot container had a reservation on a train later that day any delays would incur additional costs for me. The multiple points of contact were extremely confusing as different people were asking for different documents and whoever I sent them to, it seemed someone else needed them. It was a struggle to keep it all clear, in addition, as english was not their first language all correspondence was difficult at best and extremely confusing at worst. I was given incorrect ship onformation and it took multiple requests to get that information. Finally, just 2 days before my shipment was to dock in the UK I received the Final Invoice. What a shock that was! The estimate was nowhere near the final amount. Estimated costs had risen 65%, hidden charges appeared and on the whole the bill was increased by double over the original estimate. After multiple emails we were able to negotiate a mere $400. discount on the inflated fuel charges. I was grateful for that, but as the rest was so off the map it was hardly an appeasement. I do not recommend this company, their tactics are unfair and the business practices are misleading.
Gillian
Cold Ash
United Kingdom
Gillian
Cold Ash
United Kingdom
4 Updates & Rebuttals
Ariane and Marc
United States of AmericaCollective action? It is time to put an End to this large-scale criminal activity!
#2Consumer Suggestion
Thu, July 29, 2010
We hired Internic Moving services in May: from the very beginning, the ripoff begun. They first charged more than we allowed on our credit card, then did'nt give us the full service we asked for: the movers arrived on a saturday morning with nothing to wrap our stuff: we spent the whole day trying to gather boxes ans newspapers to get the work done and we had to work the complete day with the movers. Internic not only refused to admitt its mistake, but they charged us twice the amount of money we had agreed on in the contract... for a service we didn't even get!!! Then, he added (manually) some new clauses to an already signed contract and tried to make us give him even more money. Then, they kept our stuff, forcing us to pay another extra-money in order to get it back. We only got our things the next day, after having lost an entire day waiting for them. That wasn't over: we discovered many broken things (of cours, they had been wraped in newspapers and put in wine boxes!) and Jaques Monier refuses to initiate a reclamation! Two of our boxes are missing, and a very valuable watch (rolex) has disappeared... Moreover, after all the illegal charges were put on our credit card, he asked for more, pretending that he hadn't been payed... while we had been charged! We are of course suing them for several reasons: fraud, contract falsification, extorsion, robbery and threats. We are looking for similar stories and for people who were ripped off by this company, in order to built a collective case against this criminal company and its owner.
Ariane and Marc
United States of Americasuing Internic
#3Consumer Suggestion
Thu, July 29, 2010
Hello,
I hope you'll get this message. My husband and I (from Montral, Canada) are actually suing Internic Moving services for the exact same reasons than you did. It would be such a help for our cause if we could show that our case is all but an exceptions, and that Internic has been ripping off other clients with the same modus operandi. We are trying to gather some of the numerous similar stories with Internic so that we can prove in court that it is a matter of large-scale fraud. We would also like to built a collective action against them, in order to put a definitive end to their criminal activities: in our case, we are talking about credit card fraud, robbery, contract falsification, threats and lies.
We would need to get some info on your case, so that we can prove the dishonesty of Internic in court. Could we get in touch? It would mean so much for us!
Thank you so much
Ariane and Marc
Kim
Toronto,Ontario,
Canada
help
#4Consumer Comment
Mon, January 11, 2010
I am currently preparing a move to France and I was impressed with the prices of this company. So far they have been quick to get back to me with my questions but I always feel like there's something missing. What could you suggest to avoid having extra charges on their end? We're dropping our stuff off and picking them up on the other side by ourselves to avoid any packing/moving charges.
Thanks
Neron
San Jose,California,
U.S.A.
can i get your help
#5Consumer Comment
Thu, January 08, 2009
hello, I see that you experienced a similar experience with these people. I was wondering if I could get any advice from you on how to prevent them from overcharging me excessively. I have my goods enroute from south america to the states thru the contract of this company. for many reasons i believe that things are not going as they promised. help. thanks, E
