- Report: #621492
Complaint Review: Evo Merchant Services - Charlotte New York
Reported By:
Ten Ten Nails -
Apex, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Evo Merchant Services
11121 Carmel Commons Charlotte, New York, United States of America
Phone:
7045416144
Web:
www.goevo.com
Categories:
Business Rating:
(0)
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Evo Merchant Services Evo Merchant, Rip off, liars, scammers, STAY AWAY Charlotte, New York
Anyone who owns a nail salon probally will have this company as a credit processor, they will come in and say that they are better than the rest, give you the best rates and all that gimmick, but trully they are liars and they are pretty good at it. So, I went in search of another merchant after being wih them for 2 months, I baught this business over and never signed a contract with them but a little sheet of paper that transfer the previous owner name out of the business and into mine, I asked the sales rep many times if I was under a contract with them, he said no, with this form it only changes what bank account the money will go to. So, rates were ridiculous so I went in search of a new merchant, so i signed up with the new merchant for better rates, 2 months later you see this huge debit from your bank account of $572. When I looked at the statement I told myself what is this? Then I called Evo merchant service numerous times trying to resolve the problem , they always come at me with this statement, I get a ticket for you is there a number that we can reach you best at? I gave them my number, and they never call me back called they 15-20 times until yesterday, I reached a rep that was very rude, I asked him why did they debit the $572 from my account 2 months later, he told me it was a cancellation fee and equipment charges, so I asked him they charge me for a cancellation fee when i don't have a contract with them, he told me to read my contract over, which i don't have a contract, i told him all i signed was a piece of paper that transfer the accounts over, he said did you read the fine prints on the paper, I did it read it. It doesn't say anything about any contract, then he yelled at me and said I have a contract they why they charged me, so arguing with the guy for about 20 minutes asking him why they debit my account without my authorization, they said they don't have to warn me or inform me anything. What a company? I hope Karma comes back and bite them in the buttocks. And if anyone can help me please do.
1 Updates & Rebuttals
EvoMerchantAccount.Com
United States of AmericaFrom EvoMerchantAccount.Com
#2UPDATE Employee
Wed, July 14, 2010
To Ten Ten Nails from North Carolina,
The sheet of paper is only a bank account change request form. Always call your account rep that helped you set up the account for any non-technical support issues & only call corporate as a last resort. There is no wait time to talk to your account rep & if you leave a message, your call is typically returned the same day. If you acquired this business, you need to complete a new application. The sheet of paper is only a bank account change request form. If you did not complete a new application when you acuired the business, then you assumed the contract from the previous owner. In this case, you took over the contract of the previous owner. A new merchant application should've been completed. The rep from North Carolina should've helped you set up the account under the new ownership.
