Complaint Review: EVO Merchant Services - Melville New York

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Commerce Payment Group for its commitment to excellence in customer service.

Ripoff Reports discussions with Commerce Payment Group have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Commerce Payment Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Commerce Payment Group principal, Mr. Michael Mendlowitz , has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Mendlowitz feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Mendlowitz hopes to maintain Commerce Payment Group as a successful enterprise both now and for many years to come.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


David Fields , the VP of Customer Support , stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon". Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Commerce Payment Group remain strong, consistent and positive. Some of the other things Ripoff Report learned during our interview: typical customer feedback reads: Commerce Payment Group (and Mr. Fields) truly communicate in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

Further, at Commerce Payment Group, all of the customer support representatives now must have a minimum of 2 years experience in the bank card industry. This is a requirement for an employee to be part of our customer support team. What this means to you, is that all of your questions will be answered promptly and professionally. Their friendly support representatives are available 24 hours a day 7 days a week, with an average wait time of under 20 seconds. Most other Merchant Service providers outsource there support staff, which comes along with long wait times and language barriers. This is something you will never have to experience here at Commerce. Further, they contact customers to gather valuable feedback so that we can continue to adapt and deliver the best customer service possible. Commerce Payment Group is willing to go above and beyond to do what it takes to make things right with their customers.

Commerce Payment Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Commerce provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Mendlowitz is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Commerce Payment Group past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Commerce Payment Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Commerce Payment Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Mendlowitz and many of his past and current associates, Rip-off Report is convinced that Commerce Payment Group is committed to quality delivery of merchant services resulting in total client satisfaction.

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Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

===================== EVO Merchant Services Commerce Payment Group BEWARE... They will take money from your account Melville, New York  *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!

Three months ago I contracted with Commerce Payment Group (Evo Merchant Services) for my credit card transactions.  Last month we found out that they never deposited any of the credit card transactions totalling $ 1,800 instead they debited my account $ 6,000.  This created my company to bounce a lot of checks.  When I contacted Commerce, they told us that EVO told them to take the $ 6,000 from our account as a risk factor in case anyone complains against my company and that they would keep the money for a couple of years. 

When I threatened them with a lawsuit for fraud, they asked to have my bank write a letter (written by them) where I have authorized EVO to debit my account and that they were not liable for returning my money.  My bank would not write said letter and instead they are in the process of requesting that the money be returned to my account.  As far as the 3 other transactions they refused to deposit those funds.  I have requested my customers to deny those charges with their credit cards and pay me with checks.  For a week, I was transferred between Commerce and EVO and neither of them would agree to refund the money they took from my account.

This is the worst nighmare I had in my life.  They owe me $ 8,000.  I had to close my commercial account so that they would not take more money from my account.

Beware business Owners....they are thieves.  I am filing complaints with federal authorities to stop the fraud.  This is not a complaint of paying for a machine or paying for cancelling a contract.  They took thousands from my account and never deposited a penny.
BEWARE....

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280