- Report: #430051
Complaint Review: Excel Loss Mitigation - Houston Texas
-
Author Confirmed
Why?
Excel Loss Mitigation
363 N Sam Houstan Parkway Houston, 77060 Texas, U.S.A.
Phone:
877-265-6050
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Excel Loss Mitigation Extremely Concerned Customer Paid Fee Can Not Reach Anyone Houston Texas
I have fallen behind on my mortgage.This company somehow got my phone number and was offering me a loan modification. I sent them all my information and the
$1498 dollar fee after I dealt with a nice man named Larry. He was very reassuring and explained how the whole process worked. He said I was a great candidate for a loan modification.
This was in early January. It is March now and I can't get anyone from this company to speak with me! I have called 20 times or more. I have E-Mailed through the web site. I have gotten no response whatsoever! I am beyond frustrated!
I am not going to call this company a scam. However, I have never dealt with a company that was so terrible with customer service.I spoke to my mortgage company and they don't ackgnowledge any negotiation about modfying my Loan!
Excel Offers a Money back guarentee on their website as well as outstanding customer support.
Now when I call, I get a recording that says " the mail box is full". I am dealing with my mortgager direct from now on. What about my $1498 and all of my personal information out there?
I could become homeless dealing with a company like this!
Michael
Aurora, Colorado
U.S.A.
$1498 dollar fee after I dealt with a nice man named Larry. He was very reassuring and explained how the whole process worked. He said I was a great candidate for a loan modification.
This was in early January. It is March now and I can't get anyone from this company to speak with me! I have called 20 times or more. I have E-Mailed through the web site. I have gotten no response whatsoever! I am beyond frustrated!
I am not going to call this company a scam. However, I have never dealt with a company that was so terrible with customer service.I spoke to my mortgage company and they don't ackgnowledge any negotiation about modfying my Loan!
Excel Offers a Money back guarentee on their website as well as outstanding customer support.
Now when I call, I get a recording that says " the mail box is full". I am dealing with my mortgager direct from now on. What about my $1498 and all of my personal information out there?
I could become homeless dealing with a company like this!
Michael
Aurora, Colorado
U.S.A.
