Complaint Review: Excelerate Performance Joshua Lockwood - Branford Connecticut

***UPDATE***UPDATE***UPDATE***UPDATE***ISSUE RESOLVED I contacted Josh a few weeks back to give him another chance and start on a clean slate. Josh has been working with me to give me discounts on parts that I bought and future purchases to recover the $200.00 I lost out on. The parts that I ordered so far I received a discounted price and very fast shipping. I'm glad I gave him another chance and I look forward to doing business in the future with Josh Lockwood / Excelerate Performance. This issue has been resolved and I'm satisfied with the out come.

I don't own an Acura or Honda anymore so a discount will do me no good.Josh Lockwood continues to tell everything but the truth. Josh you are a liar,cheat and a scam artist.Josh saying your lies over and over will not make it the truth. I'm going to spread the word to everybody DO NOT SHOP WITH JOSH LOCKWOOD AND EXCELERATE PERFORMANCE.

I clearly stated above in the response when I sent it back and that Comptech agreed to refund me. I sent it back four weeks, not eight weeks, after receiving it because that was when Comptech finally told me it was fine to send it back and I could still get a refund for you. It was your error for missing the 30-day deadline from the date of purchase. I still tried to help you and get the refund for you numerous times. And the new Comptech has recognized the error of the old Comptech and has offered to give you a discount on any part you want to help compensate you. I have tried to help you throughout this entire process. Feel free to call Nate at the new Comptech (CT Engineering) and verify that everything I said is true. (916) 635-4550

The funny thing is he always leaves the part about him forgetting to send it back to Comptech and leaving it in is shop.Read my report I didn't miss the deadline Excelerate Performance miss the deadline. The bottom line is this guy is a crook and I will never buy any parts from this mom and pop performance shop.

The customer purchased the Comptech Supercharger kit for his Acura TL-S on 12/14/06. He was charged $3377.27 plus $200 for the fan shroud core. He has 30 days from that point to return the fan shroud core for the refund of the $200. On 1/13/07 the customer contacted me through Private Message on Acurazine and wrote this (he is DUECE_DXJ and I am Excelerate) ==================== From : DUECE_DXJ To : Excelerate Date : 2007-01-13 11:48 Title : Re: comptech supercharger ----------------- Hey Josh I have a question about the core. I'm filling out the pre-printed label for the core and it's asking for a sales order# Should I leave this blank ?It's also asking for the cost do you want me to put retail or what I paid? will they mail me a check or credit my credit card? Thnaks ------------------ I told him to send the core to me. By asking him to send it to me directly, I was trying to help him out since he was past the deadline. Previous customers had also sent the core to me and I then sent the cores to Comptech with no issue. The problem in this case is that the customer was late and Comptech was going out of business. Notice the date is 1/13. The refund needs to be back to Comptech within 30 days of the purchase date, which was 12/14//06. So the customer missed the deadline. However, in order to help the customer, I contacted Comptech when I received the package which was a few days after 1/13. Comptech was not returning emails on time or phone calls. Shortly thereafter I found out they were closing down. I sent numerous emails to them about the fan shroud deposit which I can forward to you if you like. It was past the 30 day deadline so I wanted to ask them before I sent it back in. As usual they didn't respond and when I finally pinned my rep down a four weeks, not eight weeks, later he said I could send it back in for a refund. Well the shroud was returned but the money was never refunded and I harassed them for months. I fought with them for months for this return but they were closing their doors and it is Comptech who charges the core; I just relay the charge. I never received a refund and you can contact Nate at the new Comptech (CT Engineering) to verify this. Speak to Nate Haines at 916-635-4550. On a side note Comptech went out of business and they sold some of the business to former employees. Nate Haines, my previous representative at the old Comptech, is also my new representative at the new Comptech (CT Engineering) and he is also an owner. I contacted him again about this the other day. He has offered to give some sort of discount on a part for the customer to help out so if the customer wants a part from Comptech that he doesn't currently have on his vehicle, Comptech will give him a discount off the part to compensate for the $200, even though the customer technically did not return the shroud on time. Please let me know if you need anything else. Joshua Lockwood 203-483-6100

I bought a Comptech supercharger for an Acura TL-S from Excelerate Performance on 12/14/06. It also requires an additional $200.00 core deposit that is refunded when you return the shroud (radiator fan surrounding) back to the manufacturer. The kit comes with a UPS paid postage envelope and a return core form that I started to fill out. There was some information that I needed that only the dealer (Excelerate Performance) knew so I contacted the company for this information by email. The owner, Joshua Lockwood responded and he insisted that I send the shroud and form back to him so he could forward it to the manufacturer. I inquired why was this necessary because I would have to pay to send it to his company and I could send it back to the manufacturer for free if he would give me the information that I need. He stated that only he could send it back so I paid to send it back to him and he received it on 1/17/07 per his email response. I waited for about 7-8 weeks for my $200 core deposit refund but it never arrived. I emailed Joshua at that time. He replied that he had forgotten to send it back to the manufacturer so he would do it in a couple of days. I emailed him a couple of days later and he said that he had shipped it. Over the next few weeks I emailed him for the status and he stated that Comptech was not responding to his emails. His final response was asking why I continued to contact him because it was only $200 and he had already given me a good price on the original sale. The principle was that I assume there is a time period to process my return and due to the negligence of Excelerate Performance, I never received my refund. Or, it maybe a fraudulent issue where Excelerate Performance received my refund and kept it for themselves. That may be how they were able to give me a "good price" on the supercharger in the original sale.