- Report: #947206
Complaint Review: Exclusive Health - Internet
Reported By:
kg68 -
mililani, Hawaii, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Exclusive Health
9501 W. Sahara Ave, #2187 Las Vegas, Nevada 89117 Internet, United States of America
Phone:
888-246-2887
Web:
http://www.exclusivehealthproducts.com/
Categories:
Business Rating:
(0)
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Exclusive Health Jeff Brown, Exclusive Health Products, 1herbalremedy.com, Amazing Arthritis Relief, No More Back Pain, Good Night's Sleep Took my money, over a month later, no product received, and now no replies to my inquiries!! Internet
I placed an order online on August 26, 2012 and paid immediately via credit card. Was promptly sent confirmation invoice email by Howard Brown ([email protected]). Then I received email from CEO Jeff Brown apologizing for the delay and explaining that they had transitioned to a new system and were backed up and would be hiring another worker soon.
A week goes by and haven't received my order, so I email back Jeff Brown with order status request. I get an auto-response saying that they finally hired that new worker (Crystal) and that I would have to forward my email to her address and she will get back to me asap. So I do, and she replies fairly quickly, saying that they were shipping out my order right away and I should be receiving the shipping notification within 24 hrs.
Needless to say, I still have not received my order and it is September 26th. Any email sent to Jeff Brown receives the auto-response "don't tell me, tell Crystal" message, and Crystal is no longer replying to my emails. Phone calls, even though placed within the 10am-4pm Pacific time window, just get the cheesy recorded message and doesn't leave you any options for customer service. There is no way for dissatisfied customers to communicate their concerns or get their money back.
Bottom line: This company is very unprofessional, and does not provide the customer any way to contact them. They took my money from day 1 when I placed the order, but a month later still haven't received product.
Oh, and another thing, about a week after the last email from Crystal saying they were shipping out my order, I receive a promotional email for their newest super blow out sale. It said that products were limited and running out fast. It also said that any orders placed that day would be shipped out that very same day! So, I'm thinking, so what if I were to place another order that day-would they ship me that order before my original order?! They had better not be giving priority to people shopping that sale over my order placed way before! But I guess I will never know, because they do not answer any of my inquiries anyways.
A week goes by and haven't received my order, so I email back Jeff Brown with order status request. I get an auto-response saying that they finally hired that new worker (Crystal) and that I would have to forward my email to her address and she will get back to me asap. So I do, and she replies fairly quickly, saying that they were shipping out my order right away and I should be receiving the shipping notification within 24 hrs.
Needless to say, I still have not received my order and it is September 26th. Any email sent to Jeff Brown receives the auto-response "don't tell me, tell Crystal" message, and Crystal is no longer replying to my emails. Phone calls, even though placed within the 10am-4pm Pacific time window, just get the cheesy recorded message and doesn't leave you any options for customer service. There is no way for dissatisfied customers to communicate their concerns or get their money back.
Bottom line: This company is very unprofessional, and does not provide the customer any way to contact them. They took my money from day 1 when I placed the order, but a month later still haven't received product.
Oh, and another thing, about a week after the last email from Crystal saying they were shipping out my order, I receive a promotional email for their newest super blow out sale. It said that products were limited and running out fast. It also said that any orders placed that day would be shipped out that very same day! So, I'm thinking, so what if I were to place another order that day-would they ship me that order before my original order?! They had better not be giving priority to people shopping that sale over my order placed way before! But I guess I will never know, because they do not answer any of my inquiries anyways.
1 Updates & Rebuttals
kg68
mililani,Hawaii,
USA
order finally came-about 2 months later...
#2Author of original report
Tue, October 23, 2012
So after about 2 months of nothing, one of my emails (sent thru a friend's email address to one of this company's sister websites: great night's sleep) finally gets thru to mr.jeff brown (Lottmore?). He apologized for the delay, stating that he had been having lots of staffing problems (I.e. new hire, crystal, turned out to be "unreliable") and after a few more days finally found my order and sent it. Funny thing is, not only do I receive the shipping notification from mr. Lottmore, I also received a second thank you email from none other than, yup, you guessed it, crystal Lottmore. Well, mighty nice of her to finally write me back, although I thought she had been fired already for being unreliable.
Bottom line: I was less than thrilled with the whole experience, and this is not saying anything about their actual product's performance, just based on the bad communication and company organization-I would definitely think twice about purchasing from this company again. Perhaps if they manage to improve their customer service, such as hiring dedicated employees for answering customer inquiries in a prompt and timely manner, or even just using common sense and courtesy in sending out an informational notice about unexpected delays and a time estimate of when orders can be expected would go a long way towards placating customers. We understand that sometimes business gets crazy, but we also expect the company to deal with the craziness in a professional and efficient manner. Hopefully this business will learn and grow from this experience.
