- Report: #835115
Complaint Review: Experian .com - Schaumburg Illinois
Reported By:
Cmorgan68 -
Clearwater, Florida, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Experian .com
955 American Lane Schaumburg, 60173 Illinois, United States of America
Phone:
224 698 5600
Web:
www.experian.com
Categories:
Business Rating:
(0)
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Experian .com Experian credit reporting agency double charges and automatic enrollment in monthly monitoring - cannot get through to customer service Schaumburg, Illinois
On January 21, 2012, I ordered my three credit reports plus scores from www.experian.com for $29.95. I was able to view my report, but was not able to print or save as a pdf to my computer as promised. I use pdf files all the time so it isn't a problem with my computer. I emailed experian and they said they couldn't/wouldn't do anything about it.
Now I am looking at my credit card statement and see that they charged me TWICE on 1/21 for $29.95 plus they automatically enrolled me in their monthly service on 1/28 for $17.95. A total of: $87.85!!!
On Februrary, 6, 2012 I called to remove the automatic billing, but they have not yet credited my credit card for the bogus charges $29.95 +$17.95 = $47.90 total.
Therefore, I have submitted a dispute with my credit card company.
Now I am looking at my credit card statement and see that they charged me TWICE on 1/21 for $29.95 plus they automatically enrolled me in their monthly service on 1/28 for $17.95. A total of: $87.85!!!
On Februrary, 6, 2012 I called to remove the automatic billing, but they have not yet credited my credit card for the bogus charges $29.95 +$17.95 = $47.90 total.
Therefore, I have submitted a dispute with my credit card company.
