- Report: #598389
Complaint Review: Experian - freecreditreport.com - Irvine California
Reported By:
Susan -
Spring, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Experian - freecreditreport.com
PO Box 19729 Irvine, 92623-9729 California, United States of America
Phone:
1-877-300-2510
Web:
www.freecreditreport.com
Categories:
Business Rating:
(0)
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Experian - freecreditreport.com.freecreditreport.com **Spam Charges** Not Only Charged for Report I Didn't Order, BUT Charged Excessive and Within 30 day Periods Irvine, California
I'm being charged multiple times from www.freecreditreport.com for a report that I didn't authorize. Not only am I receiving the $14.95 multiple charges for my entire family BUT I'm also receiving other charges in the amounts of $1.06 and $26.51.
freecreditreport.com's system will not allow me to remove my account and or any credit card information. So, I had to call my credit card companies, report the fraudlent charges and have my account numbers changed.
I noticed too that they are charging my card for these amounts BEFORE the 30-day billing cycle occurs so they can at least get in 2 sets worth of charges before I will find out about the fradulent charges. It's also possible - maybe a coincidence - but they made the charge at the same time that I called customer service to file a complaint.
When I spoke to customer service, there were cheers in the background. I asked why and was told that someone was promoted. I told the customer service agent that I thought it was horrible that they were celebrating theft and asked how they can sleep at night??
I'm also going to file a complaint with the Better Business Bureau, and I'm going to file a complaint with the local TV stations that air freecreditreport.com's commercials. I'm also going to see if I can file criminal charges. This has to stop!!
