Complaint Review: Express Fashion - Victoria's Secret - Bath & Body Works - The Limited - Chandler Arizona

Thanks for the info, however please note that I have NOT purchased ANYTHING from Express or any of it's other companies in at least 10 years - and the relative in question has only owned this home for 6, so there would be no connection whatsoever. I do NOT give out ANY phone numbers, and even if I did, the only phone I have is a CELLULAR phone that is only connected to the PO Box - NOT the address the mailers went to. I am very vigilent of my privacy after being the victim of a stalker who terrorized me for over 2 years. At the time - there were no anti-stalking laws on the books, so the police said I could do nothing until he succeeded in gaining unauthorized access to my home/car, raped me, physically hurt me, or killed me. I had to move 1800 miles to escape and still live in terror nearly 15 years later. NO ONE gets my private information - PERIOD. Not even the DMV, my employers or the IRS have my actual physical address - so how did Express get a family member's address that does not even share my last name and whom I have no mail going to? Express has repeatedly LIED to me, and still sends me their f**king mailers, even after promising to take me off their mailing list. Express finally provided me a phone number to HR to discuss this, but when I called - the woman answering refused to put me through - instead sending me to their "Credit Card" hotline repeatedly. I have filed an Identity theft report with the Chandler police department and put a freeze on my credit reports. Express is a bunch of shady liars - every last employee - and I will NEVER do business with any of their companies. I am considering filing suit for mental anguish.

Hello! What you are saying is most definitely a legitimate concern....But I have worked at Express for several years now, and I have a little bit of information that might help you with that. First, applications to Express are not kept for a long time in all actuality. Once a group interview has been conducted and employees hired, the remaining applications are shredded and disposed of. Secondly, you would not have had to provide your actual mailing address to receive any promotional mailing from Express....If you have bought any items from Express, Victoria's Secret, or Bath and Body Works (which were all owned by Limited Brands until Express changed companies Summer '07), cashiers ask for your telephone number. Most people give their number without thinking much of it. Honestly, it doesn't hurt anything, but you will begin receiving promotional coupons in the mail. The deal is, a home phone number connects to a physical mailing address. When the telephone number is given, the computer then connects those numbers to an address, and that is where the mail is sent. So, if you have shopped there at all in the past 5 years, chances are you are in the system. I realize that it would be pretty scary if you thought your personal information was out in the open, but I just wanted to make sure you knew that Express will NEVER ask for your mailing address to send you coupons. If someone does, DO NOT give it to them, but ask to speak to a manager. We are advised on retrieving phone numbers and/or email addresses ONLY. Applications are never stored for long periods of time, because frankly, Express has a large turn-over rate, and receives hundreds upon hundreds of applications (relative to location obviously). Hope this helps!