- Report: #687544
Complaint Review: Express Scripts - Fort Worth Texas
Reported By:
Denny -
Jeffersonville, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Express Scripts
5450 Riverside Dr. Fort Worth, 76137 Texas, United States of America
Phone:
888-565-8361
Web:
www.express-scripts.com
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Business Rating:
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Express Scripts Wrong medicine at 1500 % mark up. Refused to help in any way. Fort Worth, Texas
Our patient has been receiving a generic medication since 1996. Recently, a "Dispense as Written" prescription was submitted to Express Scripts for this patient. The patient received the name brand medication at a cost of $165 whereas the generic would have cost $10.50. Upon calling the pharmacy, the patient was told that they would not accept a return of the medicine. When the patient asked why the DAW prescrition was not questioned, given the 15 year history of receiving the generic, the pharmacy replied that we, the Doctor`s office, was sent a letter of inquiry.
Had wereceived any such a letter, we would have requested the generic medicine. I politely asked a representative of Express Scripts if our patient could have a courtesy voucher in order to defray the cost of future refills. The request was denied. I further stated that our patient was on a low fixed income and could not afford the name brand. Again, the request was denied. I believe Express Scripts could have been more compassionate and extended a one year courtesy voucher. It would have amounted to only $42.00. This episode is a prime example of indifference and is very poor customer relations.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Questions
#2Consumer Comment
Thu, January 27, 2011
If the Name Brand cost $165 and the generic would have cost him only $10.50, why would the voucher only be for $42?
Then if the prescription was written for "Dispense as Written", what was "written"? Was it forthe Name brand or the Generic?
Did you verify that they did not send you a letter of inquiry? How do you know that it wasn't sent and someone in your office just misplaced it..or ignored it?
The reason these questions are important is because of this statement.
Had wereceived any such a letter, we would have requested the generic medicine.
It makes it sound like your office did make an error and are trying to blame this company for filling the prescription your office made an error on. Perhaps you may want to think about giving your patient the $42 voucher toward future office visits.
