- Report: #372747
Complaint Review: Extended Stay America - Milpitas - Milpitas California
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Extended Stay America - Milpitas
1000 Hillview Ct Milpitas, 95035 California, U.S.A.
Phone:
408-941-9977
Web:
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Extended Stay America - Milpitas Horrible Customer Service... Management Does not have a CLUE. Milpitas California
I decided to stay at Extended Stay due to the reasonable rates and the kitchen that it had available in the room. I was going to stay for approximately two weeks, but that was definitely cut short due to the lack of clean facilities. Inexperienced hotel staff, and a ignorant Hotel Manager by the name of Grace (actually its not a Hotel, Motel more like it.)
After several complaints about the overall cleanliness of the room and overall facility, I complained several times to the Front Desk, after realizing that they were just kids, I complained to the "Hotel Manager." She seemed as if I was bothering her with unsubstantiated accusations. After getting nowhere with her I complained to corporate, which was of no assistance.
One night was so bad I had to stay at another facility. I told this to corporate and they did nothing to compensate me, no apologizes or to reimburse me for the room that I stayed at at another location (completely unaffiliated with their Corporation). After I realized what type of organization I was dealing with, I left that next day. I will never stay at that location again.
I must stay that they do have some specials that make it worth while if the facility was clean and inhabitable.
Anonymous
San Jose, California
U.S.A.
After several complaints about the overall cleanliness of the room and overall facility, I complained several times to the Front Desk, after realizing that they were just kids, I complained to the "Hotel Manager." She seemed as if I was bothering her with unsubstantiated accusations. After getting nowhere with her I complained to corporate, which was of no assistance.
One night was so bad I had to stay at another facility. I told this to corporate and they did nothing to compensate me, no apologizes or to reimburse me for the room that I stayed at at another location (completely unaffiliated with their Corporation). After I realized what type of organization I was dealing with, I left that next day. I will never stay at that location again.
I must stay that they do have some specials that make it worth while if the facility was clean and inhabitable.
Anonymous
San Jose, California
U.S.A.
