- Report: #1408866
Complaint Review: Extended Stay - Blue Ash Ohio
-
Author Confirmed
Why?
Extended Stay
11145 Kemper rd Blue Ash, 45242 Ohio, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Extended Stay Charged my account without my permission after I checked in. He increased my room rate after check in and added other fees as well AFTER I complained about him on the survey I received and to the front desk Blue Ash Ohio
On 10.17.2017, we checked into the Extended Stay in Blue Ash, Ohio with documented reservation information which included a discounted room rate which was honored by the front desk clerk. Payment in full was made using 2 separate debit cards.
On one morning, OLEG entered our room as I was undressed after showering, providing NO advance notice of his intention to do so. I literally witnessed the door opening and THEN HE KNOCKED, commenting "oops sorry", and closing the door.
Following this, I issued an online complaint about this incident as well as other concerning behaviors witnessed by Oleg during our stay. We were later advised that Oleg had read my complaint prior to leaving for the day and was "pretty upset", advising the front desk to add additional charges to our account.
Feeling very uncomfortable with Oleg's behaviors we felt it necessary to to check out and continue our stay elsewhere (which took a fair amount of work, time, and effort on our part). As we were leaving, I requested that our credit card info be deleted from the database given our concerns surrounding Olegs intention to manufacture charges in retaliation for the complaint i made against him. We were advised to not be concerned as he is not permitted to add chargesnin our absence, or without our knowledge/consent.
Despite this, on 10/26/2017, I note that 2 additional charges were presented for payment by Extended Stay that we were neither advised of or present for. These charges occurred on 10.18.2017 in the amount of $48.92, and on 10.25.2017 in the amount $68.53, for a total charge of $117.45. Both of these charges are blatantly FRAUDULENT and, I believe they are completely retaliatory in nature. I would like to be contacted by a representative of Extended Stay in response to these issues.
