- Report: #460914
Complaint Review: Extreme Mastering - Memphis Tennessee
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Extreme Mastering
4728 Spottswood Ave Suite 124 Memphis, 38117 Tennessee, U.S.A.
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Extreme Mastering Company disappeared, refund still missing Memphis Tennessee
*Author of original report: Contact from Extreme Mastering
*Author of original report: Contact from Extreme Mastering
*Author of original report: Contact from Extreme Mastering
*Author of original report: Contact from Extreme Mastering
*REBUTTAL Owner of company: A full refund check for $140 has recently been sent to this consumer.
*REBUTTAL Owner of company: A full refund check for $140 has recently been sent to this consumer.
*REBUTTAL Owner of company: A full refund check for $140 has recently been sent to this consumer.
*REBUTTAL Owner of company: A full refund check for $140 has recently been sent to this consumer.
*Author of original report: Refund received, problem solved
We paid Extreme Mastering to have our album mastered, but since the company went out of business, there's no way to contact them and we haven't received a refund.
Here's the precise timeline of our interaction with Extreme Mastering.
March 27: Emailed EM (info at ExtremeMastering dot com) to ask if we could pay now to lock in the spring special offer, i.e. have our album mastered for $125.
March 30: Received the reply from EM saying yes, pay now to lock in the special offer and you can send us your files within 3 months to have them mastered.
March 31: Paid $140 (album mastering + additional master and reference CDs) via PayPal to EM, as indicated in the email and on the website.
June 6: Once our files were ready, I tried to contact EM to know if they could still do our project. However, their phone and email were not working anymore.
Now we just want our money back, but there's no way to contact EM, which makes it look a lot like a scam.
I noticed there are several reports similar to this one. The owner responded to a report by Brian and claimed that refunds are being issued. We're still missing ours.
Mr. Owner of Extreme Mastering, if you happen to read this and are indeed "not trying to scam or rip off anyone", please refund the $140 we paid you on March 31.
Martin
Cambridge, Massachusetts
U.S.A.
Here's the precise timeline of our interaction with Extreme Mastering.
March 27: Emailed EM (info at ExtremeMastering dot com) to ask if we could pay now to lock in the spring special offer, i.e. have our album mastered for $125.
March 30: Received the reply from EM saying yes, pay now to lock in the special offer and you can send us your files within 3 months to have them mastered.
March 31: Paid $140 (album mastering + additional master and reference CDs) via PayPal to EM, as indicated in the email and on the website.
June 6: Once our files were ready, I tried to contact EM to know if they could still do our project. However, their phone and email were not working anymore.
Now we just want our money back, but there's no way to contact EM, which makes it look a lot like a scam.
I noticed there are several reports similar to this one. The owner responded to a report by Brian and claimed that refunds are being issued. We're still missing ours.
Mr. Owner of Extreme Mastering, if you happen to read this and are indeed "not trying to scam or rip off anyone", please refund the $140 we paid you on March 31.
Martin
Cambridge, Massachusetts
U.S.A.
9 Updates & Rebuttals
Martin
Cambridge,Massachusetts,
U.S.A.
Refund received, problem solved
#2Author of original report
Sat, June 20, 2009
I received the check for a full refund. Thank you.
Extreme Mastering
Memphis,Tennessee,
U.S.A.
A full refund check for $140 has recently been sent to this consumer.
#3REBUTTAL Owner of company
Tue, June 16, 2009
If you have not been contacted about your refund yet, you must send your original purchase info to [email protected]
Extreme Mastering
Memphis,Tennessee,
U.S.A.
A full refund check for $140 has recently been sent to this consumer.
#4REBUTTAL Owner of company
Tue, June 16, 2009
If you have not been contacted about your refund yet, you must send your original purchase info to [email protected]
Extreme Mastering
Memphis,Tennessee,
U.S.A.
A full refund check for $140 has recently been sent to this consumer.
#5REBUTTAL Owner of company
Tue, June 16, 2009
If you have not been contacted about your refund yet, you must send your original purchase info to [email protected]
Extreme Mastering
Memphis,Tennessee,
U.S.A.
A full refund check for $140 has recently been sent to this consumer.
#6REBUTTAL Owner of company
Tue, June 16, 2009
If you have not been contacted about your refund yet, you must send your original purchase info to [email protected]
Martin
Cambridge,Massachusetts,
U.S.A.
Contact from Extreme Mastering
#7Author of original report
Mon, June 15, 2009
On June 15, I was contacted via email by Extreme Mastering, from a gmail account. They asked for a name and address to send the refund check to, which I provided.
Martin
Cambridge,Massachusetts,
U.S.A.
Contact from Extreme Mastering
#8Author of original report
Mon, June 15, 2009
On June 15, I was contacted via email by Extreme Mastering, from a gmail account. They asked for a name and address to send the refund check to, which I provided.
Martin
Cambridge,Massachusetts,
U.S.A.
Contact from Extreme Mastering
#9Author of original report
Mon, June 15, 2009
On June 15, I was contacted via email by Extreme Mastering, from a gmail account. They asked for a name and address to send the refund check to, which I provided.
Martin
Cambridge,Massachusetts,
U.S.A.
Contact from Extreme Mastering
#10Author of original report
Mon, June 15, 2009
On June 15, I was contacted via email by Extreme Mastering, from a gmail account. They asked for a name and address to send the refund check to, which I provided.
