Annoyed consumer
panama city,#2Author of original report
Mon, September 10, 2012
I was extremely annoyed by being fobbed off by XR, LLC when I had problems with an item. As pointed out above, I found out from the firm that all of those items were the same, so getting another of them would have been pointless as it would have had the same inherent defect.
My requests for a refund to my card went nowhere and I finally sent a last email outlining what I would do which included, complaint on this site, complaint to BBB (where they have a A+ rating) and setting up various blog sites to let other consumers know of my bad experience.
I did all those things and emailed the various people at the company, here is the email address of one of the Owners: [email protected], anyone there can be contacted by just putting in their first name and then @xrllc.com. I sent 8 of them an email listing the 17 blog sites that I set up containing my problem, all exact copies of the same info, with added info that I found online about other problems the firm had and 2 court cases they were involved in as defendants.
I got a quick reply from Owner Ari Suss asking what could be done to resolve the problem. I said I only wanted a credit to my card. In return for this it was agreed that the blog sites would be removed. I received info a few hours later that the card had been credited and I have shut down those blogs.
Also Mr. Suss had offered a credit towards other of their items in the amount of $250. I declined this and suggested that we simply resolve the issue and each go our own way. It is even possible that future customers with items that are not well thought out or put together 'might' be able to get an actual refund, Mr Suss indicated that this 'no refund at all' policy may be under review. If that policy is NOT changed then probably we will see other complaints on this site and others.
That is why sites like the Rip Off Report are available, to give consumers a way to pass on info and perhaps get firms to change the way they treat consumers.
Bill Harris, Marietta, Ga