Victor
Mobile,#2Consumer Comment
Wed, March 06, 2002
I recently went into Eyeglass World in Mobile, Al. The service was great and very quick. There buy one get one free offer was the best one I could find in town. Given there past alleged problems they seem to be getting there act back on track.
MIRIAM
NORTH AUGUSTA,#3Consumer Comment
Mon, February 25, 2002
I Went to Eyeglass World on 02/01/02in Augusta GA. Bobby Jones Expessway to purchase a pair of eyeglasses,And was told I could buy one, get one free.I was led to expensive frames with no price on them,when the amount was to totaled,the employee said it would be $964.00 dollars,I and said no she readded,it to $664.00 I paid in full. I was told the lens had to be ordered from Flordia, (Polycarb Lens)and would be in 7 days and I would Be called when they were ready. I called after 12 days,they promised to have them ready on Thursday Feb.14th,One pair was ready the other, pair was not in,the other pair was ready Sunday Feb.17th. My first pair received on Feb.14th was ground too deep in their lab in.I couldn't read out of them, the lab manager had to reorder lens for this pair,when the second pair was in,I couldn't read or see out of them either. They had to remake both pair, and I had to choose 2 new frames,now 25 Days later I still don't have my glasses,and they keep giving me the runaround,about where they are,and when they will be ready. I paid in full on Feb.01,2002,on my charge card and have already received a bill ,But I don't have my glasses yet.They won't give me a refund. The manager is supposed to call me today 02/25/02 at noon and let me know what is goin on,and when I cant expect my glasses to be ready.