EZ Movers
Skokie,#2UPDATE Employee
Sat, August 04, 2012
Dear Ms. Cork,
When you originally began the process of reserving your move with your sales representative Brian, you gave him a list of things you will be moving and signed via your confirmation. The total cubic feet of your belongings you gave to Brian was 352 , when the movers got there and looked over the items which you were moving it was way more than what you originally said the amount would be. The estimate went up to about 1,000 cubft, the significant amount the estimate went up could not be a mistake made by a moving consultant, it is way too much.
The reason your estimate went up is because there was more items at pickup than originally discussed.
During the move our movers are always to make sure everything is packed properly with the proper materials in order for your items not to get damaged. If any of the movers advise for a customer to wrap something up, it is to help protect their own belongings.
I can assure you that any mover working for us is not a thief and we are an honest company. After every move a truck does and is back at our location in Skokie, every truck is inspected to make sure nothing was left behind from any moves. If any of your belongings were left behind, they would have been brought back to our office.
When you open a claim there is a process and certain steps we have to follow to evaluate it. After carefully looking over all documents and needed paper work, the decision of your claim was made.
We do thousands of moves each and we have customers that enjoy our services and move with us year after year.
We regret your dissatisfaction with our services and wish you the best in your future endeavors.
Sincerely,
Kelly Reed
EZ Movers