The contact information for this $18K, Rustic Shingle roof, installed by Factory Direct Installations, LTD. Rick Oliver, advertising director, Paul Delery Plumbing at 504-467-3591 for the installation of the solar panel on the roof can't be located to service the products. The roof is leaking as well as the solar panel. All numbers and websites refer me to other websites or just can't be located. The company has other locations, like Shreveport, La. however, the number is also disconnected. Their product is suppose to be warrantied, however, the company again can't be located to honor the warranty.
Michael
Ohio,#2Consumer Comment
Thu, June 05, 2014
To all the community.
I want to share a bad experience with factory Direct I would really recommand any one to think twice before using there service.Some goods weir missing and they would wait many days before sending your goods.
My problem with one of their employe Peter Ruan started when they had copy of brand when in fact the good weir dog bandena. He started to be impolite and said he was cheated. We bought a load from the supplier a neve knew one of the bandena was semilar to the LV logo. Now we got a other manufacture that send is brand register and now he doesnt even assist the company to ship their branded register brand. Beside ignoring my message I said to me F*** Y** and block me on skype.
Stay informed and share this to all the Alibaba communnity... but please stay away from this company. Not able to manage its job they seem to loose time, wait ...and bla bla... 5 days they say that custom do not want send the goods and so on...
Please avoid problem with impolite employes that act like ostrich. I made many transport by them and latelly they would open my cartons and notice some of my goods bin missing. Please don't trust them THE ARE THIEF and you will regret.
posted By Michael