#20
Sun, January 05, 2003
A) I recorded all my conversations with Fairbanks.this is easy you can use your answering machine.
B)I called them relentlessly and i logged onto my account with them at thier website Daily.
heres some things they tried to do to me as well, you'll get a kick out of this:
1) the sent my first statement (which of course came the second month they had my loan) they put my interset rate at 6.85 % which is a lie ( they do this so when you try to refinance you think you have a low rate and any company cant give you a better rate)
2) they put down that they put over 200 dollars towards my principal! I had fun with this one. the real amount was 73.00 towards principal.
3) they also tried to say i had PMI.which i dont and never had. they say they are just following the documents of the original lender...make sure you people keep copies of your closing documents..but dont tell fairbanks you have them tell them " oh, i cant locate my closing papers, can you send me a copy?" which of course they wont.
4) do not pay them by mail! use fed ex or ups or your bank check by phone,..you will always have a reciept! God love the us mail but we are dealing with crooks here you have to protect yourself...
5) if you can have an appraisal done on your house, chances are the more equity you have the more nonsense they will try to pull with you.
6) if you have a townhouse or a condo!!! the management company of your development provides hazard insurance . you dont have to! dont let them fool you! if they want to know who the insurance co is and you live in a townhouse tell them " i need to research it and it will take anywhere from 3-15 days but by law it can take up to 60 days" they will like that one, its one of thier favorite lines.
Needless to say i took control and was constantly aware of my situatiom with them I suggest all of you guys do the same.they are nothing and they have to follow a due process...stand up people and dont be afraid!
..and deal with costumer service as you would a three year old. its your mortgage :)
good luck guys!
kaitlyn
morgansville, New Jersey
U.S.A.