- Report: #49835
Complaint Review: Fairbanks Capital Corp. - Salt Lake City Utah
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Fairbanks Capital Corp.
3815 South West Temple Salt Lake City, 84115-4412 Utah, U.S.A.
Phone:
801-293 1883
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Fairbanks Capital Corp. ripoff Fraudulent Company, "AVIOD THEM AT ALL COST!" Specialize in Fraud and Abuse, have victimized many consumers. They will steal your money! Salt Lake City Utah
I am glad to see that I am not alone. Sure wish I would have found this site ealier to help with the mass emailing to the media!
Fiarbanks Capital Corp. assumed my loan in April 2002. At the time, I was behind with the former lender due to terminating my employment because of disability problems. My previous lender was also a rip-off artist!!! But that is another story. Now, I must admit that this is partially my fault, however, I have been trying now, for over a year, to get my account back on track with invalid responses and information.
After talking to the idiots over the phone for four months and making extra payments, I finally gave up talking to anyone. It was totally ridiculous! I would spend literally hours on the phone with so called "Supervisors" and still accomplished nothing!! For example, I was told on April 1 2002, by this so-called supervisor, that they would defer one payment so that I could get on track. When I called back in May to make my payment however, I was told that there was no way that I could have been told by anyone that they would defer one payment? They basically called me a Liar???
They proceeded to tell me that, since I was $81.00 short on my March payment that they put 412.25 towards the principle and the rest in suspense??? This 412.25 didn't even show up on my account until August 2002??? I only know this now because I was able to review my account online through their website. It was so screwed up I finally just hung up the phone.
I made several more calls throughout the year still trying to get on track and even get a statement, which I haven't relieved since December 2001??? Again in August 2002, I was told that if I would pay a certain amount over my normal monthly payment, this extra amount would be added to this $800.00 in suspense and that this would again, "Catch me up." Again, I was told that I was talking to a supervisor!!! When I called to make my payment in September however, I was told that the extra money I paid the previous month was put towards the principle and that the $800.00 was still in suspense??? This money has been in suspense since March 2002???
To date I have paid them $17661.50 dollars trying to get caught up. I always pay them exactly what they say it will take to get on track! If you divide this amount by the 14 months that proceeded, I have been paying an average of 1261.53 per month. My Monthly Payment is only 1227.25, and as of today, I was told that I am still 2 month behind in payment!!! Where is this extra money going???
IT JUST DOESN'T MAKE ANY SENSE!!! ALL I HAVE BEEN TRYING TO DO IN CATCH UP SO THAT I CAN REFINANCE WITH A DIFFERENT LENDER.
I personally believe that they continue to screw up my account and report to the credit bureaus that I am behind on my payments so that I can't get another lender to touch me!! I believe this is an illegal act and that they should be thrown in jail!! All I want to do is to get a statement and have my money actually go where I am told it is going!
James
Beckley, West Virginia
U.S.A.
Fiarbanks Capital Corp. assumed my loan in April 2002. At the time, I was behind with the former lender due to terminating my employment because of disability problems. My previous lender was also a rip-off artist!!! But that is another story. Now, I must admit that this is partially my fault, however, I have been trying now, for over a year, to get my account back on track with invalid responses and information.
After talking to the idiots over the phone for four months and making extra payments, I finally gave up talking to anyone. It was totally ridiculous! I would spend literally hours on the phone with so called "Supervisors" and still accomplished nothing!! For example, I was told on April 1 2002, by this so-called supervisor, that they would defer one payment so that I could get on track. When I called back in May to make my payment however, I was told that there was no way that I could have been told by anyone that they would defer one payment? They basically called me a Liar???
They proceeded to tell me that, since I was $81.00 short on my March payment that they put 412.25 towards the principle and the rest in suspense??? This 412.25 didn't even show up on my account until August 2002??? I only know this now because I was able to review my account online through their website. It was so screwed up I finally just hung up the phone.
I made several more calls throughout the year still trying to get on track and even get a statement, which I haven't relieved since December 2001??? Again in August 2002, I was told that if I would pay a certain amount over my normal monthly payment, this extra amount would be added to this $800.00 in suspense and that this would again, "Catch me up." Again, I was told that I was talking to a supervisor!!! When I called to make my payment in September however, I was told that the extra money I paid the previous month was put towards the principle and that the $800.00 was still in suspense??? This money has been in suspense since March 2002???
To date I have paid them $17661.50 dollars trying to get caught up. I always pay them exactly what they say it will take to get on track! If you divide this amount by the 14 months that proceeded, I have been paying an average of 1261.53 per month. My Monthly Payment is only 1227.25, and as of today, I was told that I am still 2 month behind in payment!!! Where is this extra money going???
IT JUST DOESN'T MAKE ANY SENSE!!! ALL I HAVE BEEN TRYING TO DO IN CATCH UP SO THAT I CAN REFINANCE WITH A DIFFERENT LENDER.
I personally believe that they continue to screw up my account and report to the credit bureaus that I am behind on my payments so that I can't get another lender to touch me!! I believe this is an illegal act and that they should be thrown in jail!! All I want to do is to get a statement and have my money actually go where I am told it is going!
James
Beckley, West Virginia
U.S.A.
3 Updates & Rebuttals
Alice
Vienna,West Virginia,
U.S.A.
Waiting in WV
#2Consumer Suggestion
Mon, August 11, 2003
My story is the same as the others, except that I found out that the state of WV has a temporary restraining order against foreclosure by this company. I have made repeated requests to Fairbanks to send me a bill each month and have received nothing. I have not paid my house payment for 5 months and have been trying to sell my home to get out of this mess. I was on a forebarence agreement with Fairbanks, but never could get caught up because they did not use the money for what it was supposed to be used for. After the forebarence agreement was finished, I found out that I owed more for attorney fees, etc. than I had owed them in the first place for one payment. I finally just stopped paying them. The next time you WV people call them DO NOT ask about the temporary restraining order against them, or you will never get any information again. I can't even get someone there to talk to me about what I owe. They refuse to send me an accounting of money I have paid, and what it was used for. They say that the loan is in the legal department and that they do not even have my phone number on file. I have given up trying to fix this mess. I know this is not the proper way to handle this matter, but I have spent too many sleepless nights worring about what is going on with Fairbanks I can't take the pain any more. I guess I will hear from someone sooner or later and foreclosure may be the only way to break away from them. My credit is ruined and probably unrepairable. They don't harrass me, nor contact me at all.
James
Beckley,West Virginia,
U.S.A.
Equicredit Sold us Out!
#3Consumer Comment
Thu, March 20, 2003
Hi, Yes, Equicredit sold us all out, wither that, or changed their name beasue of the bad reputation that they already had, I'm not sure. Either way, they were as bad, but Fairbanks Capital Corp. is even worse!! Like Equicredit, for some reason, it takes them a month sometimes to process my check. As far as them not taking your check or debiting your savings, this worked for me. I simply set up an autopay through my bank even though they said that they would not accept anything but a money order. Four months now and I haven't had them refuse a payment! Just a thought!
Carrie
Vienna,West Virginia,
U.S.A.
They're doing the same thing to us.
#4Consumer Comment
Thu, March 20, 2003
Our mortgage was sold to Equicredit by someone I can't even remember now. Are they associated with Fairbanks? They're just as bad I swear. Anyway, Equicredit sold our mortgage to Fairbanks. And my life has never been the same. We've always been very prompt in our payments. We had it taken out of our savings account every month, and I was always certain there was money in there to cover the payment each month. Well, one month..there wasn't. So, before the late fee was to be imposed, I sent payment via Western Union. And went about my business... Couple months later... I get a "You could lose your home!!" notice. WHAT?!?! I called them, "Why haven't you taken out my payments as you're supposed to??" They said once I miss a payment, they automatically stop taking out auto drafts. Well thank you, helpy helperton! You might have let me KNOW that little bit of information 2 months ago!! So I send payment PLUS those God Awful late fees. Cut to.. a few months down the road. I was no longer working and it was a struggle to make the house payment..so we missed one, coming up on two. I called and tried to set up arrangements. They said a payment and a half every two weeks or no deal. Again, helpy helperton was the one I spoke with. SO..FINALLY we get it all caught up...took forever it seemed. BUT..and there's always a but. They're HOLDING a half payment..so it shows my house payment as perpetually behind! Like it's MY fault they're not applying it. Just the other day, I received notice, that my escrow balance (I've never HAD an escrow accout..we've always paid insurance and taxes on our own..) is negative $1500. WHAT?! And I can either pay it in installments, which will raise my payment a mere $200 a month..OR I can pay it upfront..and my payment will ONLY RAISE $100!! So I call them "What's this all about? What is this money for??" Their response.."We don't know..it COULD be this..or it COULD be that.." Well you can kiss my a**...I'm not going to pay for "COULD BE'S". THEN..(yes, it goes on) I received a statement (LO and behold! First one I've received in months!!!) saying when my last payment was made (March 3) and when my next payment is due ... FEBRUARY 1!!! I am NOT behind..so why is my next payment due LAST month?? AND why is the payment OVER $200 MORE?? (The supposed increase is not in effect until April, or so the first letter said.) SO now, of course, we're looking into refinancing. This company is THE BIGGEST RIP OFF!! If ANYONE out there is NOT with Fairbanks..but are thinking about them..THINK AGAIN!! We're in a living hell right now. (We the victims) Can we get out? God knows.
