;
  • Report:  #337603

Complaint Review: FARMER'S INSURANCE "HELP POINT" BOB KOUBA AGENT - AURORA ILLINOIS, ORLAND PARK ILLINOIS Illinois

Reported By:
- Naperville, Illinois,
Submitted:
Updated:

FARMER'S INSURANCE "HELP POINT" BOB KOUBA AGENT
AURORA ILLINOIS, ORLAND PARK ILLINOIS AURORA ILLINOIS, ORLAND PARK ILLINOIS, Illinois, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
How's this for a nice scam?.. You cancel your automobile policies, and the insurance company gets pissed off at you, and continues to bill you!!

Well.. that's EXACTLY what happened to me. I insured my 6 cars with Farmer's Insurance (corporate office in Aurora, Illinois.. agent's office in the south suburbs, Orland Park, I think.. the agent's name is ROBERT KOUBA). Here's the simple story: I insured my 6 cars with Farmer's, got fed up with my agent and the corporate office, and after 3 years with them, cancelled my policies after the current "6 month cycle" expired. I notified my agent that I would not be renewing, and figured that was it.

Back in December, 2007, one month before my policies expired, I received a computer generated "renewal notice". I called my agent, Mr. Kouba, and reiterated that I would not be continuing with Farmer's. My agent was not very receptive to my decision, but I was not going to change my mind.

February, 2008 comes around, and I get a "reminder notice" to renew. Of course I ignore it, thinking it's just a mistake. A few weeks later, the $1400 renewal notice is sent to a COLLECTION AGENCY. Not wanting my excellent credit to be damaged by my insurance carrier's incompetence, I immediately called Farmer's corporate office at their "Help Point" phone number. After being put on hold several times, and transferred to 3 different people at "Help Point", I was informed that I would need to contact the local District Manager.. (I believe his name is Jim Lombardo).. and was given his number.

After making several attempts to get ahold of Mr. Lombardo at his office, and leaving several messages, I finally get thru to his "assistant". I explain the situation to her, and she empathizes with my plight, telling me that she would take care of the problem herself and the collection agency would be contacted. and I would not be getting any further notices.

.. YEAH.. RIGHT...

In the ensuing 3 months, and as of this writing, I have received 3 additional collection notices from CREDIT COLLECTION SERVICES. This is the company that Farmer's Insurance uses when they want to strong-arm their customers.

The website for CREDIT COLLECTION SERVICES IS:

WWW.SETTLEMENTNOTICE.COM

I have run out of patience with Farmer's Insurance and needed to tell as many people as possible about what they have done. I finally got through to Mr. Lombardo today, and spoke to him for almost 45 minutes on the phone. He told me that he would have to "look into the specifics" of the situation and would get back to me. That's all nice, but had he "looked into the specifics" of the situation when I first started calling his office back in February, the problem would have been resolved by now.

My only other recourse is to have my attorney draft a letter to Farmer's, and threaten some sort of action if they don't remove the bogus bill (and we know that attorneys don't do anything for free).. we'll see if it comes to that.

I also filed a complaint with the Illinois Department of Insurance, located in Springfield, Illinois, in hopes that this type of bullshit does not happen to anyone else.

Thanks for reading...

Joe K.

Naperville, Illinois

U.S.A.


3 Updates & Rebuttals

john

Beaverton,
Oregon,
United States of America
Farmers Insurance Rip off

#2General Comment

Fri, October 30, 2009

Hello,

My name is John B. Farmers has done the same exact thing to me. I called my agent in Medford OR,  Chris Babbini and asked why my rates had jumped almost double. I had recieved a renewal in july of 08 for a payment of $ 260 i figured it was to pay for 6 months since my insurance was $70 a month full coverage on my van. The next month i got another bill stating i owed another paynment. So i called my agent Cris babbini. His wife answered and told me he would get back to me, after i told her or asked why had my insurance gone up. And no one told me ? I told her if they couldn't get it back to what it was before the hiked the rates to cancel. I didn't hear from him for a month. So i sent him an email telling him to cancel. Sense i was tired of playing phone tag. If only my i had that email. I now have been sent to collections. The same company as you. I owe $82 they say ! I don't have the bus fair stubs to prove i didn't drive until December when i aquired insurance with Geico. I tried to contact Chris Babbini but he quit Farmers Insurance. I had called another office and the told me i needed to speak to my agent. Who doesn't work there any longer. As you when i saw the notices i round filed them, because i cancelled why would i open the letters. Finally i got sick of getting them. I found out why. Chris Babbini never cancelled my policy... Now i am supposed to pay $82 dollars and a bad credit wrap, for insurance i didn't use. O i am paralyzed and a paraplegic and it snowed november and December here in Portland OR and i couldn't go anywere during those 2 months because wheelchairs do not roll in snow... So yes being strong armed because they can. Topping it off the agent nolonger works there !!!!!


Rippedoffbymrvgrp

Naperville,
Illinois,
U.S.A.
FILED A COMPLAINT WITH ILLINOIS DEPT OF INSURANCE

#3Author of original report

Mon, June 09, 2008

Hello, and thanks for reading my update concerning Farmer's Insurance fraudulent billing practices. After 5+ months of getting jerked around by the scumbags that work for this pathetic insurance company, I was forced to file a complaint with the Illinois Dept of Insurance last week. I received a phone call from a Farmer's Insurance representative today. She told me that the phone call would be recorded (ooh.. scary..). She had 2 questions, for those of you who find themselved in a similar situation with these pricks: 1. "Sir, when you decided not to renew your 6 automobile policies with Farmer's Insurance, did you send a certified letter to your agent telling him?.. MY ANSWER: NO, maam, I simply picked up the phone, called his office, and told him. That's why we have telephones. 2. "Sir, did you get insurance with a new carrier?".... MY ANSWER: NO, maam, I made the decision, as an adult, not to reinsure my cars since they are all pleasure vehicles (SPORTSCARS), and since I don't drive them in the winter, I don't need the insurance. And why do I need to explain myself to Farmer's anyway? WHAT ARE YOU ASSHOLES, MY MOTHER?.. GO f**k YOURSELVES. MY CARS ARE ALL PAID OFF IN FULL, AND I CAN DO WHATEVER I WANT WITH THEM. YOU KNOW, WHEN SOMEONE CALLS YOU AND TELLS YOU THEY ARE NO LONGER INTERESTED IN DOING BUSINESS WITH YOU, AND THEN CALLS YOU A SECOND TIME AFTER RECEIVING A "RENEWAL NOTICE", AND THEN DOESN'T PAY FOR CONTINUED COVERAGE WHEN THE POLICY EXPIRES AT "12:01AM" ON THE DAY COVERAGE ENDS, ANY NORMAL PERSON OR COMPANY WOULD THINK THAT THEY HAVE LOST THAT PERSON AS A CUSTOMER... FARMER'S INSURANCE SUCKS.. I'M GOING BACK TO STATE FARM. JOE


Rippedoffbymrvgrp

Naperville,
Illinois,
U.S.A.
OTHER'S ON RIPOFF REPORT.COM CLAIM THE SAME PRACTICE!

#4Author of original report

Fri, June 06, 2008

After just having submitted my original statement about Farmer's Insurance and their shady business practices, I just found other similar complaints as mine on RIPOFFREPORT.COM http://ripoffreport.com/reports/0/276/RipOff0276445.htm http://ripoffreport.com/reports/0/150/RipOff0150634.htm http://ripoffreport.com/reports/0/209/RipOff0209119.htm I would love to see the inter-office memorandum floating around the offices of the agents and corporate officers outlining how to EXTORT money from customers, under the threat of credit damage. ... that's a good one, guys.. well done...

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//