- Report: #1485859
Complaint Review: Fashion Nova - Los Angeles CA
Reported By:
Stop unfair and fraudulent business practices -
Washington, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fashion Nova
Los Angeles, CA, United States
Web:
https://www.fashionnova.com/
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Business Rating:
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Fashion Nova Unfair and deceptive business practices Los Angeles CA
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After a recent experience, I believe an investigation needs to be held on their unfair and deception business practices and policies. Recently, while trying to request and obtain and full refund for my returned items. I have been told, that their return/refund policy is, "Once return is processed the consumer is issued an E-Gift Card for the total amount of the items returned less any discounts.
Fashion Nova does not issue refunds.” The only options are that you can exchange or get a E-Gift card. They say you agree to these terms and you must agree to the terms before an order is placed. If there was such an agreement why cant or havent they provided me with my signed or provided acknowledgment?
My purchase was of a significant dollar amount, the items were in poor quality and their sizing is all over the place. I returned the items knowing its just not the place for me to shop anymore. But they will not refund my original form of payment. Only offering me a gift of equal value.
I pressed the issue with them numerous times and they said that I acknowledged this return policy when I placed my order with them. I can say positively nowhere did I check an acknowledgment button or agree to these terms with a signature. I have gone further and reported them to the BBB and to filed a consumer complain the Attorney General’s office.
Something has to be done, they have done this to consumers thousands of times at least. They have a majority of their complaints with the BBB still unresolved. There needs to be recourse for treating and misleading consumers like this. They are deceitful and should be help accountable.
They have false legal standing for their terms and policies and trap customer’s by saying they agreed to them. I need to see where my signature is or where I have acknowledged any binding contract on both parties.
