- Report: #1416438
Complaint Review: FASHION NOVA - Los Angeles California
Reported By:
NIKIRA -
VESTAVIA, Alabama, United States
Submitted:
Updated:
-
Author Confirmed
Why?
FASHION NOVA
2801 E 46TH ST Los Angeles, 90058 California, United States
Phone:
8008660286
Web:
WWW.FASHIONNOVA.COM
Categories:
Business Rating:
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FASHION NOVA FASHIONNOVA THEY DID NOT SHIP MY MERCHANDISE AND KEPT MY MONEY Los Angeles California
Report Attachments
Consumer's Original Complaint : I AM CONVINCED THEY ARE THIEVES. I DID NOT EVEN RECEIVE HALF OF MY ORDER BUT OF COURSE THEY KEPT MY MONEY AND THEY HAVE NO CUSTOMER SERVICE. I AM CONVINCED THEY ARE THIEVES. I DID NOT EVEN RECEIVE HALF OF MY ORDER BUT OF COURSE THEY KEPT MY MONEY, AND THEY HAVE NO CUSTOMER SERVICE.THE TELEPHONE NUMBER AND EMAIL THAT THE PROVIDE ARE SIMPLY FOR THE SAKE OF SAYING THEY HAVE ONE. THE CUSTOMER SERVICE GOES STRAIGHT TO VOICEMAIL EVEN DURING "BUSINESS HOURS". ALSO, AFTER SENDING AN EMAIL THERE IS ONLY AN AUTO RESPONSE.
I WILL NOT BE TAKEN ADVANTAGE OF LIKE THESE OTHER PEOPLE. I FEEL SO SORRY FOR THEM. I ORDERED 3 SWEATERS AND ONLY RECEIVED ONE. I HAVE ATTACHED PHOTOS, RECEIPTS, AND EVERYTHING THAT CAME IN THE MAIL. I WANT A REFUND IMMEDIATELY FOR EVERY PENNY THAT BELONGS TO ME. I DID NOT RECEIVE TWO SWEATERS AND I WANT A REFUND FOR THOSE TWO SWEATERS. THEY WERE $24.49 A PIECE AFTER USING MY "SHIP30" DISCOUNT CODE AT CHECKOUT AND I WANT THE $48.98 PLUS ANY TAXES I PAID REFUNDED TODAY. I KNOW YOU CAN ISSUE MY REFUND IMMEDIATELY AND I WANT IT DONE. I UNDERSTAND IT'S HOLIDAY SEASON AND YOU ALL SHOULD TO. I DON'T HAVE MONEY TO GIVE AWAY. DO NOT EVEN ATTEMPT TO SEND ME A "GIFT CARD" BECAUSE I CAN AND WILL TAKE THIS ISSUE PAST THE BBB IF I HAVE TO.
I WANT MY MONEY BACK. PERIOD. YOU ALL SHOULDN'T EVEN MAKE PEOPLE PAY FOR 2-DAY SHIPPING ! THIS STUFF NEVER GETS TO IT'S DESTINATION IN 2 DAYS ! Consumer's Desired Resolution: I WANT AN IMMEDIATE REFUND. BEING THAT YOU ALL HAVE CELEBRITIES ADVERTISING FOR YOU, THIS SERVICE AND CUSTOMER SERVICE SHOULD BE AMAZING. THAT IS NOT THE CASE. STOP CHARGING PE0PLE FOR YOUR MISTAKES BY GIVING AWAY THESE "GIFT CARDS", ESPECIALLY IF YOU OWE SOMEONE OVER $20 !!!!
