- Report: #1447590
Complaint Review: Fashion Nova - Vernon California
Reported By:
Dawn T. -
Springfield, PA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fashion Nova
Vernon, California, United States
Web:
www.fashionnova.com
Categories:
Business Rating:
(0)
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Fashion Nova They refuse to issue refund - only discount or e gift card Vernon California
I was a first time customer at Fashion Nova. I placed several orders with them (worth over $250) in a couple of days time (preparing for an upcoming vacation). The first order was delivered and I did not like most of my purchase. The clothes were made cheaply and not the quality I prefer to wear. I saved all original packaging, receipts, packing slip, forms and returned the next day. As I was going to return I noticed all of the online complaints about their return policy and refusal to issue a refund - only store credit. I have about $70 in clothes I am returning. I do not WANT TO ORDER ANY MORE FROM THIS STORE. I sent a message asking for a refund to my card and have been told that is not their policy. I gave them their merchandise back in a timely fashion, unworn and with tags. I want my money back. In reading about their return policy, it seems you have to order through PayPal to get around this "policy." Consumers are doing that so that their money is protected.
