Complaint Review: Faxmicro - Lecanto Florida

Dear Ray, Good day! We recently got an alert from this site and so we decided to respond. We were really sorry also for what you have felt regarding our service. Please let us know your Fax Micro number or username. We could not recognize you from our system. We somehow would like to investigate on your issue. We wanted to review your account history with us. We don't easily react, we investigate, we weigh things and then we respond. Honestly, we have been hurt by this article especially on your statement that you blamed yourself for subscribing in to our services. Our customer service personnel are always willing to help out. They were all trained to give our best support and educate our clients in accordance to the FaxMicro service agreement that the clients also have agreed with. Please allow us to have a chance to correctly state our side. We are not like others who do not the have heart for people, we care about relationships, and most likely that was the reason on why we have chosen to just ignored this long time ago, we did not want to make things more complicated. We thought that that was normal for every company. For the past couple of years, we have just decided to continually improve our service for our valued customers especially on those areas that they have given suggestions. We are hoping that this letter will reach you. We are still considering you as our family. Blessings, FaxMicro http://www.faxmicro.com/ http://www.faxmicro.blogspot.com/

It took me over a month to cancel with faxmicro. I blame myself for subscribing to their services and taking a passive approach towards cancelling my account. However, I cancelled in one week by imitating the people credit card delinquents ( I as well ) love to hate. To cancel service: 1. Be aggressive: Be the creditor 2. When e-mailing customer support, inform them that all documents are being stored for legal counsel. They do receive your e-mail. 3. Call billing and support for correct fax number to send cancellation request form. Send multiple cancellation request forms to the fax numbers they told you and printed on the cancellation request form ( On the same day and for same day effective cancellation ). 4. After you fax the cancellation request forms, e-mail customer support and tell them you have sent them a CRF. Call billing and tell them you want to close account and sent request form. 5. Do not call to confirm. They may deny that cancellation request forms have been received ( They did it to me ). Instead, ask for progress of cancellation and repeat that you want to cancel your fax number and all services related. 6. If billing or support denies receipt of cancellation request form, after faxing cancellation forms to numbers first instructed by them and on the form: - Talk with billing and tell them you faxed crfs to said numbers,request they block your card from being charged, tell them you want your account closed. If they give you a different number, fax the cancellation request form, call billing and repeat steps 4. 7. E-mail customer support at least twice a day to remind them of cancellation progress. 8. Once billing informs you that your card will be blocked from futher charge and cancellation will progress, ask for an e-mail confirmation of cancellation - Keep an eye on your statement. They may charge you even though they confirmed closing of account. - You may want to call your bank or credit card to block possible charges. - Allow at least two weeks to take action to cancel account with faxmicro. - Make sure your account is current. No late charges. Cancel at least two weeks before next charge. - Persist. You are welcomed to try your own method of persistence and aggressiveness. Be mature, non-threatening, and professional. However, persist with irritancy until cancellation has been confirmed through e- mail and no charges were further made. If you want, call your financial institution to block charges