Complaint Review: Fazolis - Lexington Kentucky

To Alicia: "doesn't give you any right to demean him and other people" last I checked Robert lived in the good ol' USA and THAT gives him the RIGHT to say whatever he wants. Deal. To Robert: This is really off subject but I noticed a comment on "left wing" people. I am not here to support PETA (freaks) or anarchists, or whatever they are calling themselves nowadays. However, because I did not support Bush's ideas in this past campaign, I was labled a liberal left winger. Mind you, I didn't support Kerry's either. I just thought I would let you know that not all people who wanted Bush out are left wing freaks. (In case you wonder, I thought he went a bit far in some of his ideas for change in the US, and the world, that is why I did not support him) As for the no meat thing. A: MEAT IS HEALTHY. Read just about any diet that has been around for years, it focuses on meat! B: In the exception of fish, the animals are dead (my uncle managed a slaughter house) before they "hit the belly ripper" C: I love animals, however, I have PETS (not companions, I own them they are not "friends) and I eat meat. If it came down to an animal eating, or a human eating you better believe I would be feasting on some meat that night.

I have to disagree with erick regarding fazoli's. Customer being the #1 priority? I've been to fazoli's before and received the wrong order too numerous times, and the people were less than kind about replacing the order. I'm sure every fazoli's varies, but the company isn't exactly perfect or treats customers that well. As for the guy's complaint...I don't understand what is all the fuss and hostility regarding what he wrote.. he wrote a few lines..whether they're false or true who the hell cares.. why fuss so much over one small report about receiving meat or marinara sauce.. you people are pathetic..you should get a life or a new hobby.

William, I've worked for fazolis for the last two years and visited many fazolis within those years. I have been trained, let alone witnessed that our guests are our number one priority and one complaint is treated as our number one goal to bring back the guest. It is our focus once we find a guest such as yourself to make sure you feel welcomed and come back numerous times, that you are completely satisfied. It is completely rediculous that you could accuse a manager of "refusing" to replace your order, being that I know our procedures, I know for a fact that your order would have been replaced. The fact that you can just accuse an entire company of being a fraud, by ripping you off because you didn't get a half of a pennies worth of meat when you ordered it just proves to me that your begging for something to complain about. Enjoy your free advertisement of stupidity and your fifteen minutes of untruth. Because all employees of Fazolis KNOW that you are falsifying any halftruths you are complaining about. And as far as your comment about ordering something you never received. BS...I wish thats all i could say about that, but honestly anyone who knows anything about fazolis knows that all orders are completely recorded by a journal tape for the entire day and held for months. All you would have had to do was to explain to the manager within the restraunt itself that you got something OTHER than what you ordered instead of complaining to the main office and accusing them of giving you nothing even though you paid. Your accusations are exagerated and completely untrue, I don't even have to know you to know that your a whining instigator who has nothing better to do but to complain about not getting exactly what you want. People are human, humans make mistakes..... all you have to do to rectify the mistake is COMMUNICATE with the accused. There is no reason to SPAM false accusations and complete lines of bull. On behalf of any legitimate bad experiences you have had at fazolis let me apologize for all of them, I am not admitting fault to any of them but I would like to apologize for there happenings, hopefully you will take what i have to say to heart and come back to fazolis and enjoy the meals you used to enjoy before one mistake was made and one scenerio was blown completely out of preportion.

I am a vegan, but what does that have to do with my food order? You are totally getting way off topic. It's very simple. I ordered the same thing I always order and didn't get it. By the way, I did take it up with the individual store, so now I'm going to go after the corporate office.

Alicia, For those of us who "sit and read through EVERY report on this website", we tend to notice similarities on certain reports. For instance, on the day this report came out, I read it as I have worked for Fazoli's as a Restaurant Manager in the past, and wanted to see what the complaint was about. At the same time, I noticed 3 reports from Kalamazoo, MI, all by "William". All were submitted within 5 minutes of each other, about the time needed to write each one. Don't believe me? Check them out: http://www.ripoffreport.com/reports/ripoff111904.htm (this report) http://www.ripoffreport.com/reports/ripoff111899.htm http://www.ripoffreport.com/reports/ripoff111896.htm Notice the second report is about Cracker Barrel. Has to do with beef products in Vegetable Soup. This entire post is ridiculous. The server told him the soup had no beef products. Then he gets an email from the corporate office that it does? What's the matter, he didn't believe the server? Standard PETA tactics, and Robert (in Jax) called him out, rightly so. The third report is about Best Buy, and has nothing to do with food. The odds that 3 Williams from Kalamazoo, MI would post 3 separate reports within 10 minutes of each other are astronomical. From these 3 reports, Robert & I made the following determinations: 1) William is a Vegan and a staunch PETA fanatic. If he had problems with the individual restaurants, he should have taken up the issue with them, not the home offices. 2) William is a complainer and whiner. Although I do not always agree with what Robert (in NC) has to say on these reports, I stand behind him 100% on this one. I can guarantee William is a Vegan and a PETA activist. And finally, since I stated I was an ex-employee of the company reported, I will add my comments about Fazoli's. I have had the opportunity to manage several fast food joints throughout my career, including Fazoli's, McD's and Taco Bell. It was my experience that out of all of them, Fazoli's had the overall best service, food, employees and corporate ownership. I even had the owner, Kuni Toyoda, personally visit my restaurant twice. Nicest man in the world. I find it very hard to believe that the manager of the store William visited was unwilling to do anything about the messed up order. I do not know anyone from Fazoli's who would have hesitated to replace it. Oh, and my favorite dish at Fazoli's? Fettuccini Alfredo. Best in the world (and the breadsticks too).

Alicia, For those of us who "sit and read through EVERY report on this website", we tend to notice similarities on certain reports. For instance, on the day this report came out, I read it as I have worked for Fazoli's as a Restaurant Manager in the past, and wanted to see what the complaint was about. At the same time, I noticed 3 reports from Kalamazoo, MI, all by "William". All were submitted within 5 minutes of each other, about the time needed to write each one. Don't believe me? Check them out: http://www.ripoffreport.com/reports/ripoff111904.htm (this report) http://www.ripoffreport.com/reports/ripoff111899.htm http://www.ripoffreport.com/reports/ripoff111896.htm Notice the second report is about Cracker Barrel. Has to do with beef products in Vegetable Soup. This entire post is ridiculous. The server told him the soup had no beef products. Then he gets an email from the corporate office that it does? What's the matter, he didn't believe the server? Standard PETA tactics, and Robert (in Jax) called him out, rightly so. The third report is about Best Buy, and has nothing to do with food. The odds that 3 Williams from Kalamazoo, MI would post 3 separate reports within 10 minutes of each other are astronomical. From these 3 reports, Robert & I made the following determinations: 1) William is a Vegan and a staunch PETA fanatic. If he had problems with the individual restaurants, he should have taken up the issue with them, not the home offices. 2) William is a complainer and whiner. Although I do not always agree with what Robert (in NC) has to say on these reports, I stand behind him 100% on this one. I can guarantee William is a Vegan and a PETA activist. And finally, since I stated I was an ex-employee of the company reported, I will add my comments about Fazoli's. I have had the opportunity to manage several fast food joints throughout my career, including Fazoli's, McD's and Taco Bell. It was my experience that out of all of them, Fazoli's had the overall best service, food, employees and corporate ownership. I even had the owner, Kuni Toyoda, personally visit my restaurant twice. Nicest man in the world. I find it very hard to believe that the manager of the store William visited was unwilling to do anything about the messed up order. I do not know anyone from Fazoli's who would have hesitated to replace it. Oh, and my favorite dish at Fazoli's? Fettuccini Alfredo. Best in the world (and the breadsticks too).

Alicia, For those of us who "sit and read through EVERY report on this website", we tend to notice similarities on certain reports. For instance, on the day this report came out, I read it as I have worked for Fazoli's as a Restaurant Manager in the past, and wanted to see what the complaint was about. At the same time, I noticed 3 reports from Kalamazoo, MI, all by "William". All were submitted within 5 minutes of each other, about the time needed to write each one. Don't believe me? Check them out: http://www.ripoffreport.com/reports/ripoff111904.htm (this report) http://www.ripoffreport.com/reports/ripoff111899.htm http://www.ripoffreport.com/reports/ripoff111896.htm Notice the second report is about Cracker Barrel. Has to do with beef products in Vegetable Soup. This entire post is ridiculous. The server told him the soup had no beef products. Then he gets an email from the corporate office that it does? What's the matter, he didn't believe the server? Standard PETA tactics, and Robert (in Jax) called him out, rightly so. The third report is about Best Buy, and has nothing to do with food. The odds that 3 Williams from Kalamazoo, MI would post 3 separate reports within 10 minutes of each other are astronomical. From these 3 reports, Robert & I made the following determinations: 1) William is a Vegan and a staunch PETA fanatic. If he had problems with the individual restaurants, he should have taken up the issue with them, not the home offices. 2) William is a complainer and whiner. Although I do not always agree with what Robert (in NC) has to say on these reports, I stand behind him 100% on this one. I can guarantee William is a Vegan and a PETA activist. And finally, since I stated I was an ex-employee of the company reported, I will add my comments about Fazoli's. I have had the opportunity to manage several fast food joints throughout my career, including Fazoli's, McD's and Taco Bell. It was my experience that out of all of them, Fazoli's had the overall best service, food, employees and corporate ownership. I even had the owner, Kuni Toyoda, personally visit my restaurant twice. Nicest man in the world. I find it very hard to believe that the manager of the store William visited was unwilling to do anything about the messed up order. I do not know anyone from Fazoli's who would have hesitated to replace it. Oh, and my favorite dish at Fazoli's? Fettuccini Alfredo. Best in the world (and the breadsticks too).

Alicia, For those of us who "sit and read through EVERY report on this website", we tend to notice similarities on certain reports. For instance, on the day this report came out, I read it as I have worked for Fazoli's as a Restaurant Manager in the past, and wanted to see what the complaint was about. At the same time, I noticed 3 reports from Kalamazoo, MI, all by "William". All were submitted within 5 minutes of each other, about the time needed to write each one. Don't believe me? Check them out: http://www.ripoffreport.com/reports/ripoff111904.htm (this report) http://www.ripoffreport.com/reports/ripoff111899.htm http://www.ripoffreport.com/reports/ripoff111896.htm Notice the second report is about Cracker Barrel. Has to do with beef products in Vegetable Soup. This entire post is ridiculous. The server told him the soup had no beef products. Then he gets an email from the corporate office that it does? What's the matter, he didn't believe the server? Standard PETA tactics, and Robert (in Jax) called him out, rightly so. The third report is about Best Buy, and has nothing to do with food. The odds that 3 Williams from Kalamazoo, MI would post 3 separate reports within 10 minutes of each other are astronomical. From these 3 reports, Robert & I made the following determinations: 1) William is a Vegan and a staunch PETA fanatic. If he had problems with the individual restaurants, he should have taken up the issue with them, not the home offices. 2) William is a complainer and whiner. Although I do not always agree with what Robert (in NC) has to say on these reports, I stand behind him 100% on this one. I can guarantee William is a Vegan and a PETA activist. And finally, since I stated I was an ex-employee of the company reported, I will add my comments about Fazoli's. I have had the opportunity to manage several fast food joints throughout my career, including Fazoli's, McD's and Taco Bell. It was my experience that out of all of them, Fazoli's had the overall best service, food, employees and corporate ownership. I even had the owner, Kuni Toyoda, personally visit my restaurant twice. Nicest man in the world. I find it very hard to believe that the manager of the store William visited was unwilling to do anything about the messed up order. I do not know anyone from Fazoli's who would have hesitated to replace it. Oh, and my favorite dish at Fazoli's? Fettuccini Alfredo. Best in the world (and the breadsticks too).

Well, I highly doubt I have a reading comprehension problem... just because I don't sit and read through EVERY report on this website, does not qualify me as having a reading comprehension problem. Thanks very much for your concern, but I made it though grade school, High School and college, without anyone ever bringing to my attention that I might have a reading comprehension problem. I think you need to respond to reports on an individual basis here... you know what? There could be a lot of William's living in Michigan... and these are separate people with separate complaints...beliefs...feelings. So, before you jump the gun into this anit-PETA campaign...why don't you stop assuming; because we all know what that does. However, I don't think you even need assuming to make you look like a...well,you know where I'm going. Let people have their beliefs. You have yours...they have theirs... let it be...

Apparently you have reading comprehension problems. He stated very clearly he thinks meat is disgusting in other reports. THAT MEANS HE IS A VEGETARIAN!!! This isn't the only one he's written. He lists the home offices instead of any in his town. He doesn't want anyone to serve poor old bessie on a plate. As for me ever being a PETA person... HA!! That's a hoot. I have PETS, not "animal companions" but if it came down to them being fed or my kids, the kids win out. Most PETA people are the opposite. Their own websites show this. They apply more rights to the animals than to people. Try reading the rest of his tripe. And william, nowhere in any of your missives have you once complained about temperature. Give it up. You have been outed for the PETA fanatic that you are.

Can you tell me where, in William's report that he said he was a vegetarian or vegan? Plain and simple...the guy wanted marinara sauce...which, by default, is meatless... I am a meat eater, but I would prefer meatless sauce over meat sauce... so, as we can see, preferring meatless sauce over meat sauce, does not in fact make one a vegetarian or vegan... it's called a personal choice. Even if William is a vegetarian or vegan... that doesn't give you any right to demean him and other people that make that choice in their eating habits. Most vegetarians and vegans that I know, DO know what food products contain meat and meat products... they aren't stupid, and very informed of what they are eating... if they didn't know...well, they can only blame that on themself... but, if they did know and requested an item which they know does not have meat, then they are entitled to get what they want. Nowhere in his report, did William say he was a vegetarian/vegan...and nowhere did he complain about being ripped off because he was a vegetarian. You obviously have some kind of problem with vegetarians and vegans... and it's really sad that you would have to get on this guy about this...especially when he didn't even mention his eating-affiliation. I should write a Rip Off Report about people like you!

You stated: " I ordered a spaghetti with marina". Yes, and no doubt that was the problem. By your own admission, you just ordered spaghetti AND a place to park a boat, which obviously they could not accomodate. So, having no idea what it was that you really wanted, they did their best. Next time, try asking for "marinara" and see what you get. Also, why not go back to the restaurant yourself? Why write letters and try and cause problems when you failed to follow up on this yourself?

A fish is about the only animal that may be alive when it gets gutted. Most people cut the head off first, but others don't. All others are dead before going into the cutting rooms. As for meat being unhealthy, just because you say so doesn't make it true. I have yet to meet anyone old who is/was a vegan. I have met lots and lots who ate meat though. Eating nothing but slads will lose weight but not add muscle mass. That's why you get beat up. And the claim that meat pollutes is just idiotic at best. It has no basis in fact. Also, notice how all of his posts list the HOME office for the restaurants instead of where he lives, Kalamazoo Michigan. PETA campaigns always list the home office. Then, the members are supposed to start there letter writing. Unfortunately, PETA members are just like all other left wing whackos. They have no actual thought processes so they use the WRONG address when complaining about how they are RIPPED OFF or got bad service. I went to your website. PETA is the first link. Surprise. I can pick them can't I? Animal rights...sure. They have the right to be delicious. I notice under Human Rights, all the links are to groups like MoveOn.org and other anti-Bush political entities. Get a grip. One of the links spelled Sweatshops, SWEETSHOPS. I guess you guys don't like candy either. Grow up sweet thang. One day you'll reach the "age of reason" and realize how big and cruel the world really is. I'll be the one driving my big car and eating my big steak and living in my big house. Good luck with that "cats are people too" thing.

Robert, The meat industry is very cruel to the animals it uses. In an article in the Washington Post, it enlightened me to the fact that many times the animals reach the dismemberment line while still fully alive and able to feel pain. They make it as far as the belly ripper sometimes. There are also environmental concerns with meat. It pollutes. It uses up much natural resources. It is also not very healthy. So, Robert, you eat all the meat you want. In fact, I encourage it just so you will be one less negative person in society. If anyone wants more information on meat, you can go to www.walklightly.org/vegan or www.goveg.com. Sincerely,

When someone orders from a restaurant, they should get what they ordered, served at an appropriate temperature, etc. I am sorry Robert that you are very closed minded. You seem to have a problem with PETA, a group you seem to have some unresolved ties with, but that has nothing to do with my order.

I love winners like you. You write numerous missives here about how you were ripped off by all these restaurants. No you weren't. You are just another PETA dumbass who wants to cause trouble for normal people who eat meat. All of your reports have the same line going. It had meat. It had meat stock. No s**t genius. Most soups and sauces have meat in them. How odd that the restaurants aren't throwing out their supplies to make you and your ilk happy. If you want to be malnourished and get beat up by school age kids, fine. The rest of us will eat meat and live long healthy lives. By the way, I love animals. I don't hunt but I know how. Every hunter I know loves animals too. The difference is we don't try to pretend that a cat is the same as a person. Since you want to eat a vegan diet, try finding a vegan restaurant. You won't of course. They don't have them. They all went out of business due to lack of customers. You PETA nitwits never do get it. You just go around trying to keep the rest of us from enjoying our meals. I'll keep on eating all the meat I can, drive my big Chrysler with LEATHER seats, and go home to my nice LEATHER furniture, wear my LEATHER boots/shoes and have fun doing it. I do remember a David Letterman episode with Kim Bassinger and Alec Baldwin. They were on the show spouting the same old PETA crap about meat and such. David ran them both out with their heads down when he asked them about their Italian LEATHER shoes. They were the typical PETA reps alright. Hypocrites to the end.